Reporting and Insights Lead

**Job no**: 492873

**Work type**: Full-time on Attendance, Full-time Permanent

**Location**: Melbourne CBD

**Categories**: Information Technology

**About the company**

At recoveriescorp, we believe our people are our most valuable asset. By living our WECARE values we achieve excellence in everything we do. We constantly strive to be the number one provider to our clients and our community.

To help support our people we offer:

- Hybrid working 'Flexibility To Suit You' Model which empowers you to decide where you do your best work
- 24/7 EAP service available for you and your immediate family members
- Income Protection Insurance,
- WFH Allowance,
- Health & Wellness initiatives including discounted health insurance
- Monthly 'FriYAY' additional half-day off at the end of each month
- Additional ‘Unplugged’ no-questions-asked leave
- Cultural Holiday swap program, work the holidays that suits you.
- Award-winning diverse organisational culture. Learning & development programs.

**About the role**

Working directly under the Chief Data, Analytics & Strategy Officer, the Reporting & Insights Lead/Manager will be responsible for data driven strategy across the organisation.

Please note that this is a hands on role, with people leadership likely to commence in October. The initial focus will be on consolidating our reporting suite, setting up some trusted data-marts/cubes and driving stakeholder education through deliberate roll out of these reports/dashboards.

Other focus areas would be creating a data catalogue & setting a data retention policy as part of governance standards, refining current QA frameworks/standards and working with the CDASO to continue to deliver actionable insights to internal and external stakeholders.

The DAS team has a high performance culture and there is a big demand for reporting and insights across our organisation. The role would suit someone who has a high energy personality, is an excellent communicator and is action orientated.

**Key Responsibilities**
- Oversee the reporting and insights functions; setting direction and implementing towards our strategic initiatives.
- Preparing regular (at least monthly) reports on the progress towards project goals and deliverables and quarterly board reports. Provide weekly and monthly summaries of reporting and insights activities.
- Building partnerships with all key stakeholders to ensure effective communication and cooperation exists at all times.
- Provide hands on support in terms of QA and setting up frameworks for quality standards for reporting tasks. Ensure that output produced is robust and trusted.
- Lead the automation of manual tasks, in particular BAU reporting by creating and maintaining trusted datacubes/ datamarts.
- Implement a consolidated reporting suite which has clear definitions, assumptions used and RACI. Roll this out to the end business stakeholders, educating users of benefits.
- Drive the adoption of new reporting technology - in particular Power BI dashboards with self-service reporting.
- Work with Group Risk and Compliance and Legal areas to create a catalogue for our data assets and work on a data retention policy.
- Translate the modelling and insights findings into actionable recommendations for strategy.
- Design and roll out a framework to measure and quantify changes of champion challenger initiatives and other AB tests (with statistical significance); and then communicate findings to key stakeholders.
- Ensuring projects on the business plan are delivered within agreed timeframes and achieving the anticipated benefits.

**About You**
- Expert knowledge of reporting methodology.
- SQL Server and PowerBI skills.
- Preferably a relevant tertiary qualification
- Understanding of the contact centre business
- Demonstrated experience in contact centre workflow, management systems and technologies
- Demonstrated experience in a similar position at a senior level
- Previous experience managing reporting & insights staff would be highly regarded.
- Expert analytical thinking capabilities
- Strategic and operational planning ability
- Highly developed verbal and written communication skills including presentation and reporting capabilities
- The ability to establish open channels of communication with others
- The ability to build high performing teams
- Strong stakeholder relationship development skills including the ability to build trusted partner relationships
- Highly developed influencing and negotiation skills with the ability to gain acceptance of ideas or courses of action
- Ability to establish clear priorities to guide the activities of others
- High level of emotional intelligence
- High level of business and commercial acumen
- Creative and lateral thinker who can bring new thinking to identified problems
- Attempts to understand the views and opinions or others
- Takes a long term view and thinks broadly and strategically
- Effective team player
- Demonstrates attention to detail and