Service Specialist

4 days ago

Perth, Australia Lifestyle Solutions Full time

**Permanent Full Time Position**:

- **Travel expected across WA sites**

Lifestyle Solutions are expanding in WA and looking for a Service Specialist experienced in delivering a variety of Child and Family Out of Home Care Services. You will be joining our National Child and Family Service Excellence team supporting multiple programs and delivering varying models of Out of Home Care across South-East Queensland.

This is an exciting opportunity to join a team which has been designed to create service delivery outcomes for young persons in our care. We focus on supporting, guiding, and facilitating teams in areas such as service compliance, team-based support, and local community/family engagement.

**We offer**
- Competitive salary based on relevant experience
- Salary packaging $15,900 general and $2,650 entertainment p.a.
- Paid training and opportunities for career development across our national organisation
- 24/7 crisis and incident response support team
- Free confidential counselling support for employees and close family members
- Access to more discounts and benefits

**The role**

The key objectives of the role include:

- Create and establish new business in WA
- Enable and support the Customer Service Delivery teams to create positive customer outcomes and satisfaction through a focus on planning, goal achievement and outcomes
- Monitor and ensure service compliance at all times with multiple jurisdictions compliance requirements
- Manage individual contracts and funding agreements
- Establish and maintain relevant systems, processes and tools which enable the Customer Service Delivery teams to effectively engage with customers
- Contribute and facilitate specific service improvement plans relating to Child and Family services

Please click on the following link to review the Role Statement

**About you**
- Extensive relationship management skills including managing internal case management
- Extensive experience in customer service, with strong business acumen in multiple models of Out of Home Care
- Proven ability to work in incident response and crisis coordination, including accurate reporting and effective decision making
- Proven ability to effectively identify business insights, trend analysis and reporting
- Demonstrated ability to perform business related activities such as develop and establish new services, negotiation, support planning and experience in developing staff
- Demonstrated expertise in implementing and meeting Therapeutic Frameworks
- Current driver's license and willingness and ability to travel interstate frequently and at short notice
- Minimum tertiary qualification preferred or Child or Family Service’s relevant Diploma

**About us**

We provide services to people with disability, young people and children in out-of-home care, their families and communities. We believe everyone is equal. You can learn more about us here.

**How to Apply**

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.

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