Infrastructure Support Officer

3 days ago

Canterbury, Australia Snooze Full time

**ABOUT THE ROLE**

Snooze Management, based in Canterbury is currently seeking a detail-focused, self-motivated** Infrastructure Support Officer **to provide support to the Snooze technology team regarding cybersecurity, server, computer, and networking management.

**Perks of the job**
- Work with an amazing, passionate and talented team of individuals.
- Partake in ongoing training, development, support & office activities.
- Market an iconic brand with quality products and exceptional service
- Enjoy employee discounts.
- Hybrid work (once role established).

**Day-to-Day**
- Serve as a level 2 or level 3 technical escalation point for technology-related issues and/or requests, supporting the technology team as required.
- Work with internal and external resources to manage Snooze’s IT environment, computers, servers, and networks, ensuring that all systems are available during business hours or otherwise agreed timeframes.
- Work closely with internal stakeholders to efficiently deal with security matters and to identify and recommend improvements that can be made to technologies and processes.
- Assist with overseeing our security awareness education program and communicate our security policies and requirements so that our team knows, understands, and can follow them.
- Maintenance of documentation for Snooze’s IT environment.

**Technical**
- Proven experience with Windows server, Active Directory, Exchange, Microsoft365, VMWare, AWS (EC2 & EBS) and Azure (networking and compute).
- Technical understanding of networking concepts and the use of Cisco and Meraki networking equipment.
- Contribute to change management for all systems within the technology environment.

**General**
- Provide assistance on other ad hoc duties as and when required.
- After-hours support escalation support as required.
- Travel as required.
- Formal education in IT, Computer Science, or another relevant field.
- Cyber Security experience advantageous.
- Proven experience operating in a level 2 and level 3 capacity.
- ITIL foundation certification - advantageous.

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