Client Account Manager

1 week ago

Melbourne, Australia Xugar Full time

**About Xugar**

Work along side a team of motivated digital marketing pros, as an integral part of our Client Services team Enjoy
- Friendly office, professional development + upskilling & great coffee
- Attractive base pay & career growth pathways
- Work onsite in sunny Southbank - free onsite gym, sauna, towels service

**About the role**

The purpose of this position is to support the Client Management team’s focus on ensuring that client accounts are managed seamlessly, complaints/problems are resolved promptly, and up/cross
- selling opportunities are maximised.

We are seeking a highly organised and results-driven Client Account Manager, who will work directly with the Head of Client Management, ensuring our trusted clients are provided with a seemless experience from the first contact.

To achieve these goals, your day-to-day responsibilities will include:

- Onboarding and training new clients for both Xugar (Australia) and WOW Digital (Singapore)
- Regularly checking in with clients to maintain strong relationships, anticipate risks, promptly address needs and resolve concerns, to ensure a high level of client satisfaction and retention
- Supporting the company’s client management goals by (a) recording all client communications/feedback via agreed project/client management tools (currently Teamwork) (b) collaborating across teams to quickly address client objections and concerns and (c) acting promptly on referred up/cross-selling opportunities from other teams
- Monitoring/evaluating campaign performance, analysing digital trends, collaborating across teams and generating reports to identify up/cross-selling opportunities
- Helping to prepare accurate and timely reports, presentations, and client-related materials.

**About you**
- Excellent communication skills, both written and verbal, with the ability to effectively interact with clients and collaborate across internal teams.
- Strong analytical skills to interpret data, generate insights, and make data-driven recommendations
- Ability to work in a fast-paced and dynamic environment, prioritising tasks, and reliably meeting deadlines
- Strong problem-solving and conflict-resolution skills to effectively manage client concerns/objections

Join our dynamic team and seize the opportunity to play a key role in expanding our digital marketing business. As a young business we are proud of our growth and most importantly - the growth of our people If this sounds like youwe look forward to connecting very soon.
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._

Reach out:
**Salary**: $70,000.00 - $80,000.00 per year

**Benefits**:

- Gym membership
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission

Ability to commute/relocate:

- Melbourne, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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