National Manager Vero Specialty Lines

6 days ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

**Join a dynamic, collaborative and industry award winning team**
- **Newly created role driven by business growth**
- **Sydney, Brisbane or Melbourne / Hybrid way of working**
- **Permanent role**

As we enter an exciting phase of growth and innovation, we’re looking for a high-performing leader to shape market-leading claims propositions and drive a team dedicated to delivering excellence.

** About the Role**:
The National Manager Vero Specialty Lines is accountable for driving the design and development of claims propositions as well as lead a team of claims professionals related to our newest business offerings Vero Specialty Lines. This area of the business is focussed on developing tailored claims propositions as we launch new products each year tailored to client needs.

** What You’ll Do**:

- Build and lead a team of claims professionals mainly relating to commercial property with some potential for liability
- Accountable for the overall performance (customer, financial and risk) of the Vero Specialty Lines claims portfolio
- Work with product offering team to tailor a claims proposition to the newly created products continuing Veros strong reputation for Best-in-Class Claims Experience
- Develop and support digital solutions to enable efficiency and best practice claim turnaround times
- Drive improvements in operational efficiency through enhancements, automation and technology to manage cost and improve customer experience.

**What You’ll Bring**:

- Minimum 7 years' experience working directly in the Intermediated claims space (desired)
- Work experience with managing complex property claims
- Solid experience leading large teams to deliver excellence in customer service outcomes
- Experience delivering digital or AI solutions within a claims business desirable
- Proven record of achievement within a complex business environment
- Business acumen with strong knowledge of key business drivers, particularly as they relate to broker engagement.
- Advanced change management capability with proven success embedding significant change.

**Culture**:
Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.

Employee benefits | Suncorp Group

_ We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._

**Advertised**: 10 Nov 2025 AUS Eastern Daylight Time
**Applications close**: 21 Nov 2025 AUS Eastern Daylight Time

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