Service Integration

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

**Your Role**:
Join one of Australia’s leading consultancies as a **Service Integration & Governance Lead**, where you’ll play a pivotal role in managing complex multi-vendor environments and driving service excellence across our client engagements. This role is ideal for someone who thrives in dynamic settings, enjoys building strong provider relationships, and is passionate about continuous improvement in IT service delivery.

You’ll be responsible for overseeing supplier management processes, aligning contracts and SLAs, and ensuring consistent performance across all providers. Working closely with internal stakeholders and external vendors, you’ll define performance metrics, establish reporting frameworks, and lead initiatives that enhance collaboration and accountability.

**Key Responsibilities**
- Manage supplier management processes and define performance metrics.
- Set up and maintain reporting requirements for each provider.
- Coordinate contract and SLA alignment to ensure consistency in expectations.
- Oversee supplier performance and drive continuous improvement.
- Resolve issues and foster strong provider relationships.
- Lead governance and service improvement initiatives across ITSM operations.

**Your Experience**:

- Extensive experience in ITIL, SIAM, and end-to-end service management.
- Proven leadership in ITSM operations and vendor relationship management.
- Strong track record of SLA/OLA compliance in complex environments (e.g., Horizon Power).
- Ability to implement robust governance frameworks and drive service excellence.
- Demonstrated success in process optimisation and team development.Effective stakeholder engagement and communication skills.-
**What you’ll love about working here**
- You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
- We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
- At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.