Networks & Metering Operations Lead 24-month Maximum Term Contract

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us
About the role
As Networks and Metering Operations Lead, you’ll play a pivotal role in delivering strong commercial and operational leadership within the Network and Metering Operations functions. As a key strategic position in the Energy Business, it drives value creation, enhances operational efficiency, and enables effective decision-making. The role ensures full compliance with regulatory requirements under various Retail Rules, while also identifying, capturing, and sustaining commercial value. Through cross-functional collaboration, strategic insight, and a focus on performance outcomes, this position supports the business in meeting its obligations and achieving long-term commercial success.
A key focus of this role is to drive the design and implementation of a disciplined operational rhythm with the distribution business, metering coordinators, and other market participants in the network and metering space. This is aimed at ensuring robust governance, streamlined execution, and continuous performance optimization.
Please note, this is a 24-month Maximum Term contract and can be based out of our Melbourne or Sydney office.
What you’ll be doing day-to-day
**Operations Leadership**:
**Stakeholder Engagement**: Establish and maintain strong, effective relationships with all relevant Network participants engaged with Dodo Power & Gas. This includes, but is not limited to, Network Distribution Businesses, Metering Coordinators, Meter Data Providers, and Meter Providers. These relationships are essential for ensuring smooth operational delivery and ongoing regulatory compliance.
**Performance Monitoring & Compliance**: Oversee and track key operational metrics and performance indicators to ensure that service level agreements (SLAs) are consistently met. Ensure that all metering services provided within the National Electricity Market (NEM) and the National Gas Market are compliant with relevant regulatory obligations.
**Operational Optimisation**: Proactively identify, assess, and implement process improvements and system enhancements aimed at optimising the efficiency, reliability, and quality of network and metering services delivered to Dodo’s customer base.
**Program Delivery - Legacy Meter Replacement**: Working with the Transformation Office (PMO), lead the execution of the Legacy Meter Replacement Program across the NEM, ensuring alignment with regulatory timelines and full compliance with the Australian Energy Regulator (AER) framework. Manage risk, resource planning, and stakeholder coordination to achieve program milestones efficiently.
**Commercial Strategy & Regulatory Engagement**:
**Strategic Relationship Management**: Define and direct the commercial strategy around the number, scope, and structure of third-party service provider relationships required to effectively support and manage the Dodo customer portfolio.
**Revenue Protection**: Design and implement commercial strategies focused on minimising revenue leakage associated with network and metering pass-through charges. Work with the Finance Billing team to ensure robust validation and reconciliation processes are in place.
**Regulatory Advocacy**: In conjunction with the Consumer Risk & Compliance team, actively participate in industry forums, regulatory consultations, and working groups within the networks and metering space to represent the interests of Dodo Power & Gas. Contribute to the shaping of policy outcomes and regulatory frameworks that affect the energy business.
**Market Intelligence & Strategic Foresight**: Continuously monitor market trends, evolving regulatory environments, and competitive movements. Use this intelligence to adapt commercial strategies, mitigate risks, and uncover new opportunities for commercial growth and operational advantage.
**Self-Management**:
Promote and live the Vocus values. Work in accordance with Vocus’ policies, processes, and procedures. Manage own work performance and work safety.
Develop own capability for current and future roles with continual learning and development. Accept coaching and mentoring. Communicate clearly and appropriately. Proactively demonstrate teamwork.
**Building Relationships**:
Establish and maintain effective working relationships with peer groups and key internal stakeholders including other product teams, Finance, Sales & Marketing, Digital, Consumer Service, Commercial Management, Legal, and Regulatory teams.
Establish and maintain key external stakeholders relevant to the achievement of business objectives.
What you’ll bring to this role
Tertiary qualification in business, commerce or finance desirable but not essenti