Product Support Paid Internship

3 days ago

Mulgrave, Australia ACS Foundation Full time

**About Agilent**

**About the Role**
- You will become familiar with Agilent product lifecycles and processes in relation to Learning Products and Product Support.
- Gain technical or scientific knowledge and product expertise to help create "smart" learning products. This includes documentation and HTML Help and Learning systems that are user-friendly and will be used by both customers and the Field teams worldwide.
- Work collaboratively with multiple project team members from different departments, gaining an understanding of what each member contributes to a project, as well as gather required technical information from R&D and/or Marketing when required.
- Ensure all collaterals created are relevant and version controlled.
- Ensure all templates/forms used conform to internal processes and Agilent standards.
- Be part of a team that creates an experience for our end-use customers and the Agilent Field team to access the exact information when they need it and to enable self-support and product maintenance.

**Desired Qualifications**
- Completion of 2nd or 3rd year at an accredited 4-year university required in Sciences or Engineering.
- Adequate Interpersonal skills -- building working relationships, flexibility, assertiveness
- Highly self-regulated and motivated
- Excellent communication skills -- written and oral
- Willingness to learn quickly and autonomously
- Preferred: Experience with Microsoft Office and Adobe software products

**Job Types**: Full-time, Fixed term, Contract, Internship
Contract length: 12 months

Pay: $48,210.00 per year

Schedule:

- 8 hour shift
- Fixed shift
- Monday to Friday
- No weekends
- Public holidays

Supplementary Pay:

- Overtime pay

Work Location: In person

Expected Start Date: 02/02/2025

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