Service Administrator

2 days ago

Mudgee, Australia Komatsu Full time

**The Opportunity**:We are currently seeking a Service Administrator at our Mudgee branch to provide system, administrative and clerical support to the branch including payroll, HSE and service invoice processing; customer service support and general administrative duties.

**Key Duties**:

- Monitor branch KPI’s and recommend improvements as required
- Detailed and high-quality records kept. To collate and enter data onto systems in a timely and accurate manner.
- Answer customer queries and complaints concerning invoicing or account problems.
- System and procedural training as required. Regularly monitor performance gaps and recommend training and cross skilling of staff as required to suit branch needs.
- Be aware of and maintain data within and promote Komatsu HSE portals & Safe Starts along with Workplace Health and Safety policies.
- Processing of sub-contract purchase orders.
- Follow up outstanding purchase orders with customers and suppliers and process as required.
- Processing of sub-contract purchase orders for branch service jobs and parts.
- Coordinate & assist with the submission of successful Warranty and Field Campaign claims to the warranty department.
- Weekly monitoring to maintain outstanding WIP jobs to less 30 Days and meet 5 day invoicing requirement.
- Coordinate and organise employee work rosters and planning/scheduling labour availabilities for jobs to be completed
- Organising and preparing employee inductions/renewals and medicals
- Maintain employee annual leave dates
- Ordering of employee PPE, office supplies, branch maintenance, employee amenities supplies & merchandise as directed by manager and in conjunction with Branch/National processes.
- Assist travel requirements for service department staff in conjunction with Branch/National processes.
- Maintaining and grow relationships with customers both internal and external ensuring a professional manner is maintained at all times providing exceptional customer service

**Role Located**:Mudgee

**Komatsu Benefits**:

- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- Financial: Company funded Income Protection Insurance
- Career: Recognition, awards, flexibility, further education studies and internal career development
- Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
- Yearly Bonus: Potential to receive a yearly bonus
- Referral Program: $3000 referral payment for referring a successful new employee to Komatsu

**What we are looking for**:

- A self-starter and be able to work unsupervised
- Experience with SAP and Dynamics
- Customer service experience
- A team player and work as an active Komatsu Australia team member.
- Highly effective written and oral communication skills with the ability to communicate with management, staff and customers.
- Previous experience in a similar position
- Qualification/s _
- Must be computer literate with competency in the Microsoft Office programs and have sound data entry skills.
- Hold a current driver’s license

**_Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive._

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