Service Delivery Manager- Disability Services

13 hours ago


Blacktown, Australia NDIS For You Full time

**We are a registered NDIS **service provider providing support for individuals with disabilities throughout Sydney and regional NSW.

Our philosophy of care provision is based on providing opportunities to enhance the lives of individuals and delivering a seamless level of care

We are looking for a passionate and committed Service Delivery Manager as we are growing and expanding our team.

**MAIN DUTIES**
- Ability to make decisions and communicate these decisions effectively to support workers.
- Assisting frontline staff with after-hours and emergency situations by providing logical and calculated decisions to ensure participant and staff safety
- Follow the escalation procedures as required and report to Operations Manager
- Staff Management of Support Workers including performance management and mentoring.
- Responsible for obtaining feedback from clients and staff, particularly their views on current service delivery.
- Responsible for implementation of systems and processes that place the client at the centre of service delivery, exercising maximum choice and control
- Programs implemented balance dignity of risk v’s duty of care requirements for clients and the organisation.
- Ensure that all staff understand clients’ human rights, and support them in ensuring their rights are upheld
- Commitment to continuous improvement principles and adherence to the set quality standards
- Willing to cover emergency shifts

**COMPETENCIES**
- Knowledge and understanding of disability sector funding and new innovation funding including NDIS.
- Demonstrated self-leadership capacity in previous roles.
- Management experience is preferred however is not a must.
- Demonstrated superior skills in mediation and negotiation, collaboration and consultation with key stakeholders.
- High-level knowledge and understanding of the policy, procedures and standards pertaining to the provision of disability services.
- Knowledge/experience with the NDIS and Disability Services
- Competence with systems and MS Office Suite (Outlook, Word, Excel etc.)

**Mandatory Requirements**:

- Proof of Right to work in Australia.
- NDIS worker’s screening check (NDISWC)
- Working with Children’s check (WWCC).
- Certificate III and/or Certificate IV in Disability as a minimum requirement.
- A current First Aid and CPR certificate.
- Covid-19 Vaccination Certificate
- Drivers licence and own vehicle

**Salary Type**: Negotiable based on experience

**Salary**: From $70,000.00 per year

**Benefits**:

- Travel reimbursement
- Work from home

Schedule:

- Flexible hours
- Monday to Friday
- Weekend availability

COVID-19 considerations:
All staff are provided with PPE

Work Authorisation:

- Australia (required)



  • Blacktown, Australia Healing Hands Complete Care Full time

    **Healing Hands Complete Care (HHCC)** is an Australian founded disability services organization, that provides a wide range of inclusive and flexible support options to young people and adults with disabilities, maximizing their social capital and local citizenship. We provide a diversity of service offerings which are co-designed with HHCC clients and...


  • Blacktown, Australia Gold Disability Services Full time

    **Gold Disability Services** Marsden Park, NSW Operation Manager (NDIS) Great opportunity to join a growing organisation dedicated to supporting our participants, training and developing our staff. **Who we are**: Gold Disability Services is a growing registered NDIS provider in one of Australia’s fastest-leading industries. At GDS we are passionate...


  • Blacktown, Australia National Premier Disability Services Full time

    **Disability Support Workers** **Western Sydney** **About NPDS** National Premier Disability Services is a flexible NDIS registered provider that strives to enhance the opportunities of people with disabilities to have an engaging, self-determined, and fulfilling life within their community. We are a growing, values driven organisation and provide quality...

  • Disability Worker

    3 days ago


    Blacktown, Australia National Disability and Mental Health Services Full time

    National Disability and Mental Health Services (**NDMHS**) is looking for experienced **_Disability S_**_upport Workers_**_._ The company provides a wide range of services to individuals with a disability and their families. We provide services across Sydney and have many positions available. **Opportunities available in Blacktown, **Sutherland Shire,...


  • Blacktown, New South Wales, Australia beBeeMentor Full time $90,000 - $120,000

    About This OpportunityIn this role, you will support the delivery of a transitional service to jobseekers. Your responsibilities will include motivating and guiding colleagues to provide exceptional service.Key ResponsibilitiesMotivate colleagues to deliver high-quality service.Support the operational delivery of transitional services.Lead by example and...


  • Blacktown, Australia Kairos Care and Support Services Full time

    **Are you a support worker who would like to make a difference in someone's life and also have a career that's rewarding? We want you!** **About the Position** - Highly rewarding and enriching work opportunity - Flexible, friendly and supportive culture - Growing & secure industry Kairos Care is experiencing a period of growth and as a result we are...


  • Blacktown, Australia Enjoyability Care Services Full time

    Immediate Start! Looking for Females We are a fast-growing NDIS Service provider looking to expand our team of support workers! At Enjoyability you will be part of a tight-knit family of hard working individuals passionate about taking care of people living with a disability! We are looking for reliable, experienced, motivated and fun individuals who are...


  • Blacktown, Australia Temperzone Full time

    **Company Description** Temperzone is a leading manufacturer, distributor of innovative air conditioning and ventilation products throughout Australasia, Southeast Asia, and China. We are also the exclusive distributor of Hitachi Cooling & Heating products within Australia and New Zealand. We have evolved through an ongoing commitment to best manufacturing...

  • Group Service Manager

    2 weeks ago


    Blacktown, Australia Temperzone Full time

    **Company Description** Temperzone is a leading manufacturer, distributor of innovative air conditioning and ventilation products throughout Australasia, Southeast Asia, and China. We are also the exclusive distributor of Hitachi Cooling & Heating products within Australia and New Zealand. We have evolved through an ongoing commitment to best manufacturing...


  • Blacktown, Australia Census Community Solutions Pty Ltd Full time

    **Job description** Census Community Solutions is an NDIS registered disability services provider, providing support to eligible NDIS approved participants. At Census Community Solutions, we channel our care to suit and meet individual needs and preferences, recognising individual strengths and ability, we constitute innovative programs to proffer solutions...