Aquatics Programs Supervisor

**_Do you want your work to make a difference for NSW?_**
- Together, we create thriving environments, communities and economies._
- **Aquatics Programs Supervisor, Sydney Olympic Park Authority**:

- **Ongoing Full Time Opportunity, located at the iconic Aquatic Centre Sydney Olympic Park**:

- **Centres and Venues Level 4 Salary, $69,239 plus super & 5 weeks of Annual Leave per year**

Sydney Olympic Park Authority are responsible for the day-to-day management of all public places, 430 hectares of parklands and 7 sporting venues. This includes the management of buildings, facilities and landscape assets, delivery of programs and events, enhancing your experience, provision of sports and leisure facilities, conservation of water, energy and resources, protection of ecosystems, environment and heritage as well as the coordination of the precinct on a daily basis.

We are looking for an enthusiastic and professional Aquatic Programs Supervisor to join our friendly Sports Venues Team. This role is integral in coordinating and supervising the Aquatics Programs team, to deliver all related aquatic program activities and outcomes that will maximise customer retention, optimise facility usage and support positive customer experiences.

**What you’ll be doing**
- Actively participate in developing, reviewing and implementing policies and procedures to ensure the Aquatic Programs run efficiently and meets customer’s needs.
- Prepare bookings and process customer enquiries with accurate enrolment information for Aquatic Programs.
- Ensure prompt resolution of customer feedback to continually improve processes and service delivery and ensure information and notifications regarding Aquatic Programs are circulated to all participants within required timeframes.
- Provide team leadership and supervise the performance of direct reports by setting work objectives, assessing performance and providing feedback, development and coaching to develop staff capabilities and meet work objectives.
- Provide recommendations for the annual work area budget, maintain and record program targets and monitor revenue and expenditure to ensure operational efficiency and cost effectiveness.
- Research and report on competitor and industry trends, developments, pricing, programs and services.
- Assist in the development of marketing initiatives for Aquatic Programs that will maximise enrolments, optimise usage of the facility, support revenue initiatives and contribute to the high-level business objectives.

**About You**

Knowledge, Skills and Experience
- Demonstrated knowledge and ability to plan, develop and coordinate a wide range of aquatic programs.
- Outstanding communication skills which support and foster customer service of the highest standard. Ability to resolve/manage conflict resolution effectively.
- Experience in staff management including leadership, staff training and rostering.
- Demonstrated experience in developing budgets, management of a business unit, program analysis and marketing skills to attract and retain customers.
- Experience in using Bookings/Point of Sale software and Microsoft Office programs.
- Knowledge and commitment to the principles of Workplace Health Safety.

All pre-requisite qualifications must be maintained by the incumbent on an ongoing basis.

**Essential Requirements**
- Appropriate tertiary qualifications and/or sound experience in recreation or allied disciplines and aquatic programming and development.
- Current Austswim and CPR Certificate.
- All pre-requisite qualifications must be maintained by the incumbent on an ongoing basis.
- A Working with Children Check is an essential requirement for this role. The role has been identified as requiring a check in keeping with the Child Protection (Working With Children) Act 2012.

For more information read the full Role Description: Aquatic Programs Supervisor

**Working at Sydney Olympic Park**

Our creative and innovative employees are empowered with responsibility and accountability as we offer a dynamic and supportive work environment. We respect and value the contributions of people with differing skill sets, cultures and backgrounds.

You will enjoy NSW public service conditions with competitive salary packages and flexible family-friendly working arrangements. We understand that you have multiple commitments and recognise the importance of a balance between work, family, education and community involvement. Where possible, we offer flexible work arrangements to meet your individual needs.

**About Us**

The Department of Planning and Environment’s (DPE) vision is to create thriving environments, communities and economies for the people of New South Wales. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and seeks to embed Aboriginal cultural awareness and knowledge throughout the department.

In our inclusive and accessible workplace,