Field Service Specialist

2 weeks ago

Sunshine, Australia AGCO Full time

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is proud to be working towards a solution, come and join us and make your contribution.

**Job Summary**:
This aftersales position supporting the AGCO Dealer network, such as providing a contact point for technical support, and providing dealer assistance regarding:

- Operational / departmental support; workshop operation, special tooling, customer queries, product campaigns and training requirements.
- Technical support, providing a first point of contact to assist with technical issues within the dealership, and provide timely solutions to ensure consistent uptime of AGCO products.

**Your Impact**
- Work alongside our dealer partners to resolve field service issues.
- Attend train the trainer courses on all AGCO products.
- Organise & conduct/assist dealer training - Product, Technical, Installations, & AGCO Systems.
- Perform technical visits as required to support timely resolutions to product issues.
- Communicate with dealers directly and via Tech Connect support portal.

**Your Experience and Qualifications**
- Good Product & Technical understanding of modern agricultural equipment.
- Understanding and awareness of the Australian agricultural industry.
- Awareness of Occupational, Health & Safety requirements.
- Good Product & Technical understanding of modern agricultural equipment.
- Understanding and awareness of the Australian agricultural industry.
- Moderate/reasonable problem-solving skills - Requires good analytical skills as well as evaluative judgement based on the analysis of factual and qualitive information in complicated or novel situations.
- Multiple sources of information refer to a diverse range of internal and external sources such as procedures and practices in other areas, team, companies etc. The ability to filter, prioritize, analyze and validate potentially complex and dynamic material.

**Your Benefits**
- Competitive base salary
- A company performance related annual bonus
- Going above and beyond reward and recognition bonus
- Continuous inhouse training
- A supportive workplace culture

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

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