Field Technical Manager

6 days ago

Sunshine, Australia AGCO Full time

**What You Will Do**:

- Develop after sales service offered by dealer network to achieve customer satisfaction for all AGCO Australia distributed products.
- Mediate and liaise between dealers and AGCO to resolve field service issues.
- Monitor policy claims and perform audits on warranty parts as required.
- Attend train the trainer courses on all AGCO products
- Organise & conduct/assist dealer training - Product, Technical, Installations, & AGCO Systems
- Organise and conduct structured Dealer visits, main focus on Aftersales Departments
- Maintain all staff records of respective Dealers, conduct details, training requirements for each

Provide first level support to the dealer network regarding technical issues and concerns.
- Reconcile Dealer Tech Connect Incidents weekly

**Who You Are**:

- Tertiary study in Agricultural or Engineering is preferred
- Technical, problem-solving mindset
- Appreciation/understanding of the Australian agricultural industries

**Travel Required**:
**Yes - **26-50% of Time

**Key Performance Indicators**:

- Aftersales Support capability - Technical Support delivery to Dealers to meet Customer satisfaction
- In Field solutions - Using the AGCO Tech Connect database to assist Dealers within field issues. Timely resolutions through follow up
- Technical knowledge - Maintain & increase knowledge on all products
- Liaise AGCO Sales personnel in region - Attend meetings with precise information conducive to meeting agenda
- Development of Dealer Staff - Attending train the trainer courses. Training Dealer staff
- Dealer Training - Delivery of all training to Dealer within region
- Monitoring and Reporting - Deliver top issues with each brand to Manager
- Service Bulletins - Ensure Dealers awareness of Service Bulletins conducive to brand
- Source database - Submit Field Staff Tech Connect incidents. Ensure Dealers are submitting Tech Connect incidents on Technical issues
- Machinery Rectification Programs - Advise Dealers and staff of current rectification programs. Monitor Dealer progress to complete in timely manner
- Communication - Advise relevant information to internal/external Staff, Dealers, & other departments

AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions - to an environment where the future is happening now.

Join us as we bring agriculture into the future. Experience our global diversity and enterprising spirit while helping us create innovative technology that helps feed the world's nearly 8 billion people. For more information, please refer to AGCO - Your Agriculture Company.

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