Venue Manager

Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

Your Hotel - Ovolo The Valley

Welcome to your Whimsical Oasis.

Situated in the heart of Brisbane’s Fortitude Valley lies Ovolo the Valley. Inspired by the eclectic culture and iconic history of the surrounding neighbourhood, Ovolo the Valley draws guests into a whimsical oasis of colour and art, with surprising hints of quirkiness, custom wallpaper, eccentric furniture, and illustrations curated throughout all its spaces. Designed for effortless living, Ovolo the Valley features 103 guest rooms, Tel Aviv-inspired Restaurant and bar KAZBA, multiple event spaces, and a rooftop pool.

The Gig

Reporting to the Director of Sales and Operations, the Venue Manager is key for maximizing guest satisfaction and for the strategic development of our hotel. This is a leadership role that requires people management skills, excellent attention to detail and ability to execute and follow through on projects. This is a Full-time position and will require flexibility within availability. Your responsibilities will include but not limited to:

- Run day to day operations, ensuring shifts are appropriately staffed and effectively managed
- Oversee bar, room service, events operations and rooftop in a way that maximises efficiency, effectiveness, and service delivery, in line with Ovolo standards and procedures
- Successfully manage the operational running of events and bar functions, including the planning, set up, execution and follow up to each event, in consultation with the Events Manager
- Design and deliver effectual on and off job training initiatives on a regular basis in line with identified training needs, so that the team is familiar with all products and services, including full knowledge of menus and wine lists, service standards and procedures
- Oversee department recruitment, including interviewing, contracting, HR administration, and induction process, implementing comprehensive and systematic training for new starters and providing clear guidance and support to conduct their roles to required level of performance
- Devise comprehensive and user-friendly standards and procedures for all food and beverage operations and communicate effectively across the team

About you
- 1-2 years’ experience in a similar leadership or managerial role in a food & beverage
- Deliver exceptional customer service experience within depth F&B knowledge
- Demonstrate ability to drive Customer Service Programs and achieve desired results
- An inspirational and people person
- lead, support and develop your Team Members
- A stickler for attention to detail, the little things count
- Full of energy and enthusiasm, with a strong determination to succeed as a team
- Holder of Responsible Service of Alcohol Certificate
- Proficient in POS, Bepoz & Micros systems

What you'll get...
- Well, there's the chance to shine in a brilliant team environment in Hong Kong and now Indonesia - bring your personality and sense of fun to work and the most amazing team to work with.
- Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
- Receive Hotel benefits in rooms and our fabulous F&B outlets
- Stay Fit and Fabulous; be involved in our Wellbeing Programmes
- Develop relationships and make a difference to other people’s lives through our Community Programme
- Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent.

OVOLO. REFRESHINGLY YOU-NIQUE.