Front Office Manager

2 days ago

Geelong, Australia HAYS Full time

Permanent Ongoing | Full Time | Geelong CBD

**Your new company**

Hays Geelong are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong and Western Victoria. My Client is currently seeking a Front Office Manager on a permanent ongoing basis.

**Your new role**

Reporting directly to the General Manager, the Front Office Manager will drive the performance of Front Office operations.

Responsibilities will include:

- Oversee all front office operations including the check in and check out process
- Actively maintain the room rate strategy for the property, constantly keeping up to date with rates in the market
- Train and mentor the front office team, leading from the front in all aspects of operational management
- Be the driver of policies and procedures
- Meticulously plan and be 100% prepared for all Group and VIP activity
- Be guest obsessed and passionate about team development, guest loyalty and have an eye for the little things.
- Ensure the smooth and efficient running of the Front Office Operations with a high level of guest service always provided.

**What you'll need to succeed**

To be successful as Front Office Manager, you will have:

- Demonstrated experience in a Front Office Manager role
- Knowledge of a management rights ownership environment preferred
- Have a passion for creating exceptional experiences for guests
- Excellent problem resolution skills along with outstanding communication and active listening skills
- Have a genuine passion for bringing out the best and building the capabilities of the team, enjoy being guest facing and taking the guest experience to the next level

**What you'll get in return**

This role offers you an attractive salary package in a genuine and inclusive workplace environment.

**What you need to do now**

***

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Brittany Hall - Senior Recruitment Consultant

Ph: 03 5226 8000

**LHS 297508** #2758820

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