Level 2 Support Technician

**Level 2 - Technical Support**:
**Due to the continued growth and advancement of our current Support Teams, MediHost is looking for a Level 2 Technical Support Representative**:
**Who are we?**:
**Medihost Solutions provides medical IT support & solutions for healthcare practices in Australia and New Zealand.**:
**What kind of people are we looking for?**:

- Be a self-starter and demonstrate the ability to work autonomously as well as part of a team.
- Be passionate about delivering positive outcomes for customers
- Demonstrate an ability to build effective relationships with customers over the phone and in
person
- Ability to work and communicate with people from a broad range of backgrounds and varying
levels of technical ability
- Keep calm under pressure whilst providing high quality work in a fast paced environment
- Anticipate common issues that are likely to arise at customers' sites and be able to have
solutions available
- The ability to own customer requests and follow-up until completion
- Display a willingness to innovate and streamline internal processes or seek new projects when
time allows
- Display a desire for career progression with a willingness to undergo further training in and
out of hours as required
- Excellent verbal and written communication skills
- Be professionally presented
- Possess a current Australian Drivers licence and full-time Australian work rights

**What are the core competencies in this role?**:

- Remote Desktop Environments - critically important.
- Remote Desktop Printing & Imaging - also crucial.
- Active Directory and Group Policy management.
- VMWare or Hyper-V virtualisation.
- Comprehensive understanding of Windows client & server operating systems, including
Windows XP, Windows Vista, 7, 8, 10, Windows Server 2003, 2008, 2012, 2016.
- Windows Server Environments.
- Apple Macintosh Environments.
- HP Server Infrastructure.
- Microsoft Exchange Environments.
- Manage security software.
- Manage Windows updates/ WSUS.
- Managing storage requirements.
- Build and maintain Windows Servers, including virtual servers.
- Information security and sensitive data protection and procedures.
- Demonstrate the ability to access software updates, driver updates, navigation of applicable
knowledgebase tools, and general troubleshooting research via internet to aid in resolution of
challenging issues.
- Experience working in a fast-paced environment and demonstrate the ability to make
decisions whilst multitasking between numerous situations and priorities.
- Demonstrate a commitment to learning about software and hardware appropriate to the role
in order to benefit the business and it's customers.
- Ability to diagnose and troubleshoot medical practice software (e.g. Medical Director, Genie,
Shexie, Incisive or Best Practice) considered highly advantageous.
- Any experience with VOIP phone systems would be advantageous.

**What will you be doing day to day?**:

- Take responsibility for delegated projects and tasks, including information flow to and from
the customer and Technical Team Leader based in Sydney.
- Server and desktop support including installing and upgrading software, installing hardware
Desktop environment.
- Management and resolution of assigned support tickets in a courteous and timely manner.
- Ensure issues are quickly and appropriately resolved or escalated to a qualified technician or
the Technical Team Leader.
- Follow up with customers to ensure support issues are adequately resolved.
- Aid in the creation of procedure documentation to assist future resolution of customer
support enquiries.
- Ensure the policies and procedures of ISO 9001 and 27001 are adhered to.

**Why should I apply?**:

- Work for one of the leading Medical IT Consultancies in the Country
- Receive numerous incentives
- Work with an awesome and supportive team
- Have a genuine career path in the Medical IT support space
- Great team building activities and gatherings
- Work in the nice end of Sydney - Chatswood
- Work with best Applications and Systems as well as have the opportunity to learn new skills

**What are the next steps?**:
**Disclaimer **: