Product and workshop Support

6 days ago

Murarrie, Queensland, Australia 3 Logix Pty Ltd Full time $60,000 - $80,000 per year
Product and Workshop Support – Brisbane

Kickstart your IT support or hardware career by joining our growing tech company with a strong 20+ year legacy of innovation and software development within environmental service sector.

About Us

For more than 20 years, 3Logix has supplied and supported the Waste and Environmental Services sector with smarter, end-to-end software solutions trusted by councils and service providers across Australia and New Zealand.

We harness technology to drive sustainability helping the waste and environmental sectors boost efficiency, educate communities, and transform how we use and reuse our resources

About the Role

With continuing growth, we're expanding our Client Support Team in Brisbane and are on the lookout for a Product Support professional to be our local frontline hero. If you're hands-on, a quick learner, and thrive in a dynamic work environment, this role is for you.

What You'll Do

  • Be the first point of contact for clients via our online ticketing system, phone, or internal referrals.
  • Perform remote diagnostics and support for 3Logix SaaS and In-Vehicle solutions.
  • Build, configure, commission, and test of our mobile PC and camera in-vehicle system solutions.
  • Configure and test our handheld mobile application to clients specification
  • Configure and test our GPS tracking products
  • Conduct user acceptance testing on new software feature updates.
  • Provide product support to our internal service and development teams.

What You Bring

  • Solid IT skills – both software and hardware.
  • Strong communication – written and verbal.
  • Process-driven mindset with attention to detail.
  • Ability to work independently and as part of a small, dynamic team.
  • Passion for solving problems and delivering great customer experiences.

Preferred Experience

  • Newly graduated from University or Technology Institute
  • 1+ years in a similar support role (or relevant technical experience).

Personal Attributes

  • Organised, proactive, and adaptable.
  • Committed to quality and taking pride in your work.
  • Customer-focused with a "can-do" attitude.
  • Keen to grow with the company.

Why Join 3Logix?

We offer:

  • A supportive and inclusive team culture.
  • Opportunities for growth and development.
  • Work that makes a real difference to communities and the environment.
  • Recognition for your contributions

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