Service Manager

2 weeks ago

Royal Park, Australia Daikin Full time

Our Company:
Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.

Drawing on the stability of the core business and the knowledge of our global business, you will play a pivotal role in strategy development and execution for the Service team. You will work closely with cross functional teams like sales, business development, finance and other departments establishing a strong sense of collaboration, teamwork & culture.

At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management and Building Harmonious Personal Relationships. We prioritise fostering positive relationships with clients, colleagues and stakeholders to create a collaborative and supportive work environment for all.

The Opportunity:
An amazing opportunity is now available for an Service Manager to be based in Royal Park, SA with the responsibility to lead and manage a dynamic team of service technicians to ensure that the service needs in the region are met through the efficient and effective use of resources.

This Service Manager will also take on the responsibility of the branch budget both in terms of sales and profitability and the business development to reach the goals.

Reporting into the National Operations Manager; some of the responsibilities include, but are not limited to, the following:
Staff Management and Development - Lead, coach and encourage staff, especially technicians under your direction supervision to achieve performance objectives in your region.
Strategy Development and Execution - Responsible for ensuring the service department meets the set monthly KPIs and operates in an efficient manner.
Team Collaboration - Working closely in co-ordination with Sales and internal management for all matters related to Service.
Customer Management - Handling customer complaints problems pertaining to service and repair work whilst also maintaining/building customer relationships.

The Right Person:
To be considered for this opportunity; you will need to obtain the following:
At least 10 years’ experience in the HVAC or similar industry, with 5 - 7 years in a management capacity and 3 - 5 years in a technical role is desirable
Good understanding of quality issues and Australian standards in relation to delivery of service.
Strong technical background, together with a solid business acumen.
Strong people management skills, with particular emphasis on developing teams and driving performance.
Excellent communication skills
- with the ability to deliver clear messages and communicate with impact with appropriate language and understanding.
Ability to identify, promote and implement continuous improvements to increase efficiency and enhances quality.

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