Customer Service Officer

3 days ago

Royal Park, Australia Daikin Full time

Our Company

Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.

At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management and Building Harmonious Personal Relationships. We prioritise fostering positive relationships with clients, colleagues and stakeholders to create a collaborative and supportive work environment for all.

Looking ahead, we anticipate the global demand for air conditioning will grow exponentially. Our vision at Daikin after reaching our 100th anniversary globally, is to continue our commitment to environmental awareness and commit to advancing technology to promote sustainable practices.

About the role

Reporting to the State Sales Manager, Daikin Australia is looking for a permanent full time Customer Service Officer based in Royal Park, SA. You will play a crucial role in delivering outstanding customer service from the initial point of inquiry through to resolution. You will be responsible for fostering good relationships with our customers and ensuring their satisfaction with our services.

In this role you will process and manage internal sales and issues relating to the allocation and delivery of the Daikin products but not limited to:

- Prepare & capture sales order details into SAP system platform.
- Maintain accurate and timely delivery orders.
- Enter and action on changes to customer orders.
- Improving & maintaining positive customer relationships.

To be successful in this role, you will need:

- Experience with data entry in a Sales environment will be highly regarded
- Computer literacy with strong attention to detail
- Excellent customer service skills and ability to develop strong relationships
- A positive and can-do attitude
- Experience with SAP (preferred, but not essential
- Willingness to learn and be open to supporting the team

Why join us?
- Collaborative work environment fostering a positive team culture.
- Competitive salary + Superannuation + Performance bonus
- Provided with on-the-job training for continuous career growth opportunities
- Discounted Bupa Health Fund
- Flare Benefit - Discounted gift card, novated lease, discounted health/car/home loan
- Be part of a global number 1 company in HVAC
- Be part of a dynamic team that values innovation, collaboration and personal growth.
- Free parking on site

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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