Template: Rare Cancer Patient Support Specialist

Permanent, full-time preferred (4 days a week could be accommodated)
- A flexible, friendly and supportive culture
- Competitive salary on offer, coupled with not-for-profit salary packaging eligibility.
- Hybrid work arrangements in Bowral or Wollongong with upto 2 days WFH
- ** Rare Cancers Australia** is a flexible, equal-opportunity employer. We are a growing organisation with a professional, friendly and supportive team. We have a genuine, caring and positive culture and working environment and provide access to further training and career development opportunities

**Excellent permanent opportunity for a committed, caring and experienced Cancer Patient Support Specialist who has exceptional customer service skills and an empathetic personality.**

**About the Role**

**Rare Cancer Patient Support Specialists** play a pivotal role in providing personalised support and guidance to individuals navigating the complexities of rare cancer diagnosis, treatment, and survivorship. This position offers a unique opportunity to make a tangible difference in the lives of those affected by rare cancers by offering empathetic support, facilitating access to resources, and advocating for patient-centred care.

Reporting to the Head of Patient programs, your key responsibilities will include:

- Serving as a primary point of contact (primarily via telephone / videoconferencing) for individuals diagnosed with rare cancers and their families, offering emotional support, practical guidance, and tailored information throughout their cancer journey.
- Conducting comprehensive assessments of individual needs, preferences, and challenges to develop personalised care plans and strategies.
- Providing information and education on various aspects of rare cancers, including treatment options, clinical trials, supportive care services, and financial assistance programs.
- Collaborating closely with healthcare professionals, including oncologists, nurses, and allied health professionals, to ensure coordinated and holistic care delivery.
- Advocating for patient rights and preferences within the healthcare system, addressing barriers to access and navigating insurance, reimbursement, and disability issues.
- Facilitating connections with peer support networks, community organisations, and other relevant resources to enhance social support and empower individuals to become active participants in their care.
- Maintaining accurate documentation of interactions and outcomes, ensuring confidentiality and adherence to ethical standards.

**About Us**

**Rare Cancers Australia (RCA)** is a leading advocacy and support organisation dedicated to improving the lives of those affected by rare cancers. Our mission is to provide support, raise awareness, and drive research initiatives to address the unique challenges faced by individuals diagnosed with rare cancers and their families. Through innovative programs and collaborations, **RCA** strives to make a meaningful impact on the rare cancer community.

We value a caring, enthusiastic and collaborative workplace and aim to ensure team members have the support they need to be at their best.

**About You**

As someone with previous experience in the healthcare industry, you will possess a passion for making a positive impact in supporting people with rare and less common cancers and having a positive attitude and approach that reflect **RCA’**s missions and values. Furthermore, you will have high level of adaptability, resilience, and ability to thrive in a fast-paced, dynamic organisational setting with a proven ability to build relationships across diverse stakeholders.

To be considered for this role, you MUST have relevant experience, skills and knowledge of the healthcare industry and required qualifications / certificates.
- Tertiary qualifications or commensurate significant experience in one or more of the following areas: nursing, social work, counselling, primary/community health development, health promotion and project management, social sciences and medicine.
- Clinical experience in oncology or rare diseases is preferred.
- Strong understanding of the psychosocial impact of cancer diagnosis and treatment on individuals and families.
- Excellent communication and interpersonal skills, with the ability to convey empathy, compassion, and respect in all interactions.
- Demonstrated ability to assess needs, develop care plans, and navigate complex healthcare systems.
- Commitment to person-centred care and advocacy for equitable access to healthcare resources.
- Proficiency in Microsoft Office Suite and electronic health record systems.
- Working With Children Check and Police Clearance or ability to obtain.
- Have your own vehicle and be willing to undertake intrastate and interstate travel from time to time.

**How to Apply**

If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out