Customer Service Officer

5 days ago

Sunshine Coast, Australia Unitywater Full time

At Unitywater, we are passionate about keeping our communities healthy.
- Join one of the largest employers in our region.
- Permanent opportunity available due to an internal promotion.

**About us**:
***
At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities services to the Moreton Bay, Sunshine Coast and Noosa regions that account for 16% of Queensland’s population. Our customers are at the heart of everything we do, and we are proud to service our communities with smart and environmentally sustainable practices.
We think a pretty good job starts here

**About the role**:
Our Contact Centre is fast paced and ever changing, there is always something new to learn and we encourage empathy, active listening, curiosity, problem solving, and critical thinking to achieve the best experience for our customers.

As a Customer Service Officer, you will deliver a high level of service as a first point of contact for customers seeking advice, assistance or information regarding Unitywater. You will provide professional, accurate and timely customer service regarding our operations through multiple channels whilst always maintaining confidentiality of customer information. Our customer service team handles service requests, billing enquiries, transactions, complaints, compliments and general enquiries both within our contact centre in Maroochydore and our front counter.

**About you**:
To contribute to Unitywater’s values of **Reliability**, **Safety**, **Honesty** **& Integrity**, **Efficiency**, **One Team**, **Innovation**, you will demonstrate the following skills and qualities for the role:

- Previous experience working in a fast paced, customer service facing role.
- Strong understanding of the importance of first point resolution.
- Interpersonal and communication skills including active listening skills and effective questioning skills, together with the ability to resolve complex issues across multiple channels.
- Demonstrated ability to maintain composure and objectivity in difficult situations and conversations and take actions that reflect consideration of the needs and views of others, whilst maintaining a positive and one team attitude.
- Can demonstrate a strong willingness to learn and retain information.

**Working at Unitywater**:
Why is a career at Unitywater a pretty good choice?
Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements and a rewarding environment. We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential.

**Proudly Unitywater**:
It’s a pretty good place to work when you can support the community, focus on sustainability and develop and learn interesting and innovative things.

**How to apply**:
***:

- If you’re successful we will need you to undergo a few checks. We know they might not be the fun part, but you will need to right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening._
- Applications close: _

Applications close: Friday 6th September

  • Postal Services Officer

    5 days ago

    Sunshine Coast, Australia Pacific Paradise and Beerwah POST OFFICE Full time

    Located on the Sunshine Coast, we’re looking for individuals who are problem-solvers and team players with a passion for making customers' days brighter. At our Post Office, we don’t just provide excellent customer service; we actively engage with people from all walks of life. If you thrive on building relationships and love interacting with the...

  • Customer Service Officer

    3 days ago

    Sunshine Coast, Australia HAYS Full time

    Inbound Customer Service Officer - Banking Industry - Global Company - Full Time & PT - Sunshine Coast - WFH **Your new company** This company provides outsourced Banking services for leading financial service partners, and operate on a global scale. **Your new role** *** This inbound role involves taking a range of phone calls from customers on unsecured...

  • Customer Service Officer

    7 days ago

    Sunshine Coast, Australia Ausreo Full time

    **Introduction**: Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for: Our agility to provide superior service and...

  • Customer Service Officer

    2 weeks ago

    Sunshine, Australia Aberdeen Paper Full time

    **_Customer Service Agent _** About us We are a dynamic distributor of food packaging based in Western Suburbs of Melbourne servicing the hospitality industry nationally which is seeking an experienced customer service **_Duties Include_** - Answering incoming phone calls - Typing orders - Attending to customer enquiries and sales both in person and over...

  • Customer Service Officer

    7 days ago

    Sunshine Coast, Australia PERSOLKELLY Full time

    The role involves general administrative duties, invoicing, liaising with clients and supporting the various teams. A positive, professional and can-do attitude will be welcomed and well-considered for this immediate start position. **PERSOLKELLY** are looking for a confident team player who shows initiative to join a busy and fast paced work...

  • Customer Service Officer

    1 day ago

    Sunshine, Australia Brimbank City Council Full time

    We seek people with community-first values who want to make Brimbank an even better place to live and work. - Exciting opportunity to join the second largest municipality in Melbourne’s metropolitan west. Located about 20 kms from the central business district, Brimbank City Council is culturally diverse. - We are currently seeking a staff member for a...

  • Station Client Service Officer,

    5 days ago

    Sunshine Coast, Queensland, Australia Queensland Police Service Full time

    As a Station Client Service Officer, you will be the first point of contact for the public when attending a police station. You will assist the Officer in Charge and first response officers in service delivery and provide administrative support within the station by competently carrying out a diverse range of functions aimed at providing a professional...

  • Station Client Service Officer

    5 days ago

    Sunshine Coast, Queensland, Australia Queensland Police Service Full time

    As a Station Client Service Officer, you will be the first point of contact for the public when attending a police station. You will assist the Officer in Charge and first response officers in service delivery and provide administrative support within the station by competently carrying out a diverse range of functions aimed at providing a professional...

  • AO3 Customer Service Officer

    5 days ago

    Sunshine Coast, Queensland, Australia Public Sector People Full time $60,000 - $80,000 per year

    About the Role: Public Sector People are currently recruiting for an Administration Officer (AO3) position within a State Government Department. As part of the Service Delivery team in Housing and Homelessness Services, you'll play a vital role in providing housing assistance and homelessness support services to Queenslanders most in need. This will be a...

  • Customer Service Supervisor

    1 week ago

    Sunshine Coast, Australia Enterprise Rent-a-Car Full time

    _Enterprise Rent-A-Car is seeking a Customer Service Supervisor_ _to join our _**Sunshine Coast team**_. The position will be part of a rotating roster and working during weekends. Car rental experience is not required; any applicant with a customer service or retail sales background should apply!_ **ABOUT THE ROLE** As **Customer Service Supervisor** you...