Jocc Operations Controller Qual

Jetstar thrives on innovation. We're always looking for proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice. As a JOCC Operations Controller you will be responsible for coordinating network operations.

**About our Operations Delivery Team**

The Jetstar Operations Control Centre (JOCC) is the nerve centre of our Australia and New Zealand airline. The team manage the logistics and daily of movement of hundreds of flights on a mixed fleet of aircraft, hundreds of Jetstar crew, tens of thousands of passengers 24 hours per day, 7 days per week.

The JOCC consists of team members who specialist in operations, crewing, flight dispatch, customer recovery and aircraft maintenance. Each group use real-time operational information and work collaboratively to maintain schedule integrity and ensure that our customers are delivered safely and timely to their destination.

**About the Opportunity**

As the **Operations Controller** you will maintain a central safety focus, balancing cost, customer and commercial outcomes, whilst ensuring the requirements of key stakeholders are not compromised. You will work to deliver network operations to schedule, anticipate and proactively respond to foreseeable network disruption with a ‘preventative’ approach and immediately triage and respond to unforeseeable network disruption.

This opportunity is available on a 12-month fixed term basis.

**Reporting to the Senior Manager JOCC Operations and Customer, your main responsibilities will include**:

- Provide timely and accurate information and effectively communicate this across JOCC stakeholders
- Monitor aircraft movements, maintaining schedule integrity around on-time performance across AU/NZ domestic and international networks
- Co-ordinate with Maintenance Operations regarding maintenance implications from off-schedule operations
- Effectively co-ordinate operational requirements during disruptions while maintaining regular communication with downline ports.
- Ensure the safety and security of all people, assets, systems and procedures engaged in or associated with the airline through compliance with Jetstar policy & procedures
- Effectively communicate with the Customer Recovery Team regarding customer recovery and customer flow during periods of disruption

**To be successful in this role, you will demonstrate the following skills and**

**experience**:

- Bachelor’s Degree qualification in Aviation / Engineering Management (preferred)
- Minimum +2 years’ experience, knowledge and understanding of airline operations
- An understanding of relevant aviation legislation
- Demonstrated ability to deliver in demanding, time-sensitive environments
- Resilience with the ability to cope well under pressure
- Be motivate and demonstrate a proactive approach to work
- Excellent communication skills including the ability to influence at all levels
- A high degree of attention to detail
- Intermediate or above proficiency with Microsoft Office suite, specifically Excel and Word

The successful applicant will be a team player who can demonstrate excellent organisation skills and an ability to work under pressure and meet deadlines. Strong interpersonal, diplomacy and computer skills are also essential along with the ability to effectively negotiate positive outcomes.

**About Us**

The Jetstar Group is one of the largest low-cost airline groups in the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004. Collectively the Jetstar Group offers more than 5,000 (pre-COVID) flights a week to 58 destinations in 18 countries and territories across the Asia Pacific region. The Group operates a fleet of more than 90 aircraft, including Airbus A320-200, Airbus A321 and Boeing 787-8. Jetstar's mission is to offer all day, every day low fares to enable more people to fly to more places, more often.

**Our Culture**
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

**Our Benefits**
Team members have access to heavily discounted fares to destinations all over the world - not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airli