Sm Capability Architecture

SM Capability Architecture & Infrastructure

Senior Manager, Capability Architecture & Infrastructure
- Sydney based
- Fulltime Permanent Role

**How will I help?**

The role sits within the Business and Wealth COO Banker and Customer Experience function that comprises Strategy & CX, Communications, Business Institute, Process Simplification, Transformation Capability and Change Management. More specifically the role works within The Business Institute responsible for Banker and Leader capability in our distribution teams.

The Senior Manager, Capability Architecture & Infrastructure is responsible for developing and implementing comprehensive learning architectures, frameworks, roadmaps, career paths, managing the content library,

and overseeing the division's use of enterprise learning technology.

**Key Accountabilities**:

- Design learning architecture to support strategic objectives and long-term vision.
- Develop frameworks for capability and skills mapping, assessment, and proficiency levels.
- Create detailed learning roadmaps with the Capability Solutions teams.
- Define clear career paths with HR, outlining progression opportunities and skill requirements.
- Design capability assessments to identify strengths and areas for improvement.
- Integrate best-in-class learning technologies and platforms for performance improvement.
- Stay updated on industry trends, best practices, and emerging technologies.
- Provide guidance and support to capability managers and learning experience designers.
- Collaborate with leaders, HR, and stakeholders to align learning architecture with talent management.
- Oversee the content library, ensuring it is up-to-date and accessible.
- Manage the use of enterprise learning technology, pilot new technologies, and prepare for upgrades.

**What's in it for me?**

You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Ability to plan, execute, and oversee projects, ensuring they are completed on time, within scope, and within budget.
- Proficiency in conveying complex information clearly and persuasively to senior executives and stakeholders.
- Expertise in providing strategic advice, identifying business needs, and recommending effective solutions.
- Strong understanding of business operations and financial principles to drive profitability and growth.
- Capability to analyse complex issues, identify root causes, and develop practical, high-impact solutions.
- Proficiency in interpreting data, generating insights, and making informed decisions based on quantitative and qualitative analysis.
- Ability to develop and implement strategic plans and design organizational structures that align with business goals.
- Skill in building and maintaining strong relationships with internal and external stakeholders to achieve desired outcomes.
- Proven ability to lead, inspire, and develop teams, fostering a collaborative and high-performance work environment.

**What is it like to work there?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How do I apply?**

Start here. Just click on the **APPLY** or button.

**Do you need reasonable adjustments during the recruitment process?**

Job ID 300002922825901