Inbound Customer Service Team Lead

2 weeks ago

Regents Park, Australia Maggie Beer Holdings Full time

Maggie Beer Holdings represents three premium brands, that all follow the principles of making Australian premium gifting, food and beverage products using Australian ingredients and materials that support local communities, dairy farmers, fruit and vegetable growers.

**What you need to succeed**:

- At least 2 years experience in call centre, customer service or retail sales
- Experience leading or supervising a team
- An ability to engage with people over the phone and build rapport.
- Experience working with systems such as customer support platforms (eg Zendesk), CRM software, MS Office
- Experience with Microsoft Excel to a basic proficiency level
- Confidence talking with customers and providing solutions to meet their gifting needs
- Ability to work calmly under pressure and prioritise tasks during extremely busy periods
- Exceptional relationship building skill.
- A strong customer service focus.
- A willingness to work in a team environment and have fun.

**What we offer**:

- Training and continuous coaching in a supportive, performance driven team environment.
- Monday to Friday - Office based.
- Casual $35.28 p.h
- Multiple positions.
- On-site parking and location close to public transport.
- A positive, energetic and rewarding place to work.

**You need**:

- Fluent in English (Traveler's welcome)
- Able to commit to Full time work hours
- NO STUDENT VISA’sOver 18

We would love to hear from you.

**Job Types**: Full-time, Fixed term, Seasonal

Pay: $30.00 - $32.80 per hour

Expected hours: 38 per week

Schedule:

- 8 hour shift

Application Question(s):

- How many years experience in a call centre

**Experience**:

- Inbound call centre: 1 year (preferred)
- Supervising: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 12/11/2024
Expected Start Date: 18/11/2024

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