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Aps 3 - Customer Services Officer - Hmas Stirling

2 weeks ago

Rockingham, Australia Australian Government Department of Defence Full time

$62,863 - $69,265 (plus Super)
- Rockingham - WA

**The Role**

To be successful in the role, you will build effective working relationships with internal and external stakeholders to enhance the customer experience. There are two Customer Service Centres in Perth - one at HMAS Stirling (based in Rockingham) and the other at RAAF Base Pearce (based in Bullsbrook).The CSCs are comprised of CSOs who report to their CSC’s APS4 Team Leader.

The role works as part of a nationally dispersed team delivering:

- Frontline customer service.
- Enquiry and issue management within agreed performance metrics.
- Basic research and analysis activities.
- Administrative duties such as data entry, processing and follow-up calls.
- Manual handling of physical Defence personnel files including storage and retrieval.

**About our Team**

Our dedicated staff provide high-quality customer service to serving Australian Defence Force, ex-serving and Reserve members, the Australian Public Service, and the general public.

To be successful in the role, you will have:

- Demonstrated experience in a customer service or service delivery environment.
- Demonstrated commitment to on-the-job training and participation in activities to build and maintain customer service skills, systems knowledge and product understanding.
- Ability to work collaboratively and actively participate in group activities.
- Initiative to resolve customer enquiries where solutions are documented in knowledge articles, policy and procedures.

This role is ideal for energetic and motivated individuals with a passion for customer service and ongoing learning and development.