Calling Experience Call Centre Operators

4 days ago

Melbourne, Australia Think and Grow Inc Full time

You will be the first point of contact for many queriers in regard to general enquiries and/or payments and refunds.

Some of the duties will include:

- Take ownership and see customer requests through from start to finish
- Maintain knowledge of a variety of relevant business systems, proactively troubleshoot and identify potential faults promptly
- Have an ability to navigate multiple systems while talking on the phone
- Take high volume of inbound calls

About You
- You have excellent phone manner and communication skills
- You have excellent problem-solving skills, with the ability to be proactive and take ownership
- You have the ability to multitask and handle challenges in an efficient and effective manner
- You are switched on and personable and have strong attention to detail
- You are computer literate and willingness to learn new skills
- You have previous call centre experience or come from hospitality or retail background
- You have the ability to display a high level of resilience, remaining calm in high-pressure situations
- You are available to work a rotating roster, with no study commitments

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- Call centre: 1 year (required)

Work Authorisation:

- Australia (preferred)

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