Trainer - Customer Service and Systems

1 week ago

Chadstone, Australia Holmesglen Institute Full time

**THE OPPORTUNITY**

**Salary**:$83,214 - $89,326 per annum pro rata + 11.5% super + leave loading (dependent on qualifications and experience).
**Time Fraction**:Full Time, 1.0 EFT.**
**Location**:Chadstone campus - onsite parking and close proximity to public transport.
**WWCC**: Appointment to this position is dependent on obtaining and maintaining an ‘employee’ Working with Children Check.
**Police Check**:Appointment to this position is dependent on obtaining a Police Check.
**Position Status**:Fixed Term contract of appointment to 31/12/2025.

We are seeking a Trainer - Customer Service and Systems to support frontline staff by identifying training needs, developing training plans, and delivering engaging coaching sessions.

**ABOUT YOU**
- Experience in designing, delivering, and evaluating training programs, including coaching and mentoring adults in customer service and systems.
- A degree in Business, Business Administration or a related field; or an equivalent combination of relevant experience and/or lesser qualifications.
- Strong understanding of vocational and tertiary education, including student management systems (Banner) and CRM tools for effective training delivery.
- Proven ability to provide high-level customer service and handle inquiries professionally.
- Advanced skills in office software, database management, and reporting tools, including MS Office, CRM, and quality management systems.
- Strong ability to prioritise tasks, manage competing deadlines, and maintain high accuracy in fast-paced, multi-disciplinary work environments.
- Excellent communication and interpersonal skills, with experience collaborating effectively with diverse internal and external stakeholders.

**ABOUT US**

Holmesglen is a leading education provider, valued by local and international learners, industry and the community. We are recognised for innovation in education and training, applied research, creativity and entrepreneurship. Our open, collaborative and quality-driven culture inspires learners and staff to excel.

**OUR COMMITMENT TO YOU**

Holmesglen is committed to continuing to provide a safe workplace and have put systems and support in place for all our employees to work and deliver safely and flexibly.

We provide our staff with:

- Employee Assistance Program
- Wellbeing programs
- Professional and career development opportunities
- Onsite parking and close proximity to public transport
- 14 weeks paid parental leave
- Flexibility to achieve work life balance
- Opportunities for all

We commit to respond to every applicant.

Employees attending certain workplace settings, including health and care facilities, may be required to be meet mandatory vaccination obligations.

**TO APPLY**

For further information relating to this opportunity and to view the **position description**, please click here.

**Applications close at 11:59 pm Tuesday 10**th** of June 2025.

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