Trainer - Customer Service and Systems

2 days ago

Chadstone, Australia Holmesglen Institute Full time

**THE OPPORTUNITY**

**Salary**:$83,214 - $89,326 per annum pro rata + 11.5% super + leave loading (dependent on qualifications and experience).
**Time Fraction**:Full Time, 1.0 EFT.**
**Location**:Chadstone campus - onsite parking and close proximity to public transport.
**WWCC**: Appointment to this position is dependent on obtaining and maintaining an ‘employee’ Working with Children Check.
**Police Check**:Appointment to this position is dependent on obtaining a Police Check.
**Position Status**:Fixed Term contract of appointment to 31/12/2025.

We are seeking a Trainer - Customer Service and Systems to support frontline staff by identifying training needs, developing training plans, and delivering engaging coaching sessions.

**ABOUT YOU**
- Experience in designing, delivering, and evaluating training programs, including coaching and mentoring adults in customer service and systems.
- A degree in Business, Business Administration or a related field; or an equivalent combination of relevant experience and/or lesser qualifications.
- Strong understanding of vocational and tertiary education, including student management systems (Banner) and CRM tools for effective training delivery.
- Proven ability to provide high-level customer service and handle inquiries professionally.
- Advanced skills in office software, database management, and reporting tools, including MS Office, CRM, and quality management systems.
- Strong ability to prioritise tasks, manage competing deadlines, and maintain high accuracy in fast-paced, multi-disciplinary work environments.
- Excellent communication and interpersonal skills, with experience collaborating effectively with diverse internal and external stakeholders.

**ABOUT US**

Holmesglen is a leading education provider, valued by local and international learners, industry and the community. We are recognised for innovation in education and training, applied research, creativity and entrepreneurship. Our open, collaborative and quality-driven culture inspires learners and staff to excel.

**OUR COMMITMENT TO YOU**

Holmesglen is committed to continuing to provide a safe workplace and have put systems and support in place for all our employees to work and deliver safely and flexibly.

We provide our staff with:

- Employee Assistance Program
- Wellbeing programs
- Professional and career development opportunities
- Onsite parking and close proximity to public transport
- 14 weeks paid parental leave
- Flexibility to achieve work life balance
- Opportunities for all

We commit to respond to every applicant.

Employees attending certain workplace settings, including health and care facilities, may be required to be meet mandatory vaccination obligations.

**TO APPLY**

For further information relating to this opportunity and to view the **position description**, please click here.

**Applications close at 11:59 pm Tuesday 10**th** of June 2025.

  • Trainer: Electrical Supply Industry

    2 days ago

    Chadstone, Australia Holmesglen Institute Full time

    **THE OPPORTUNITY** **Time Fraction**:Full Time, 1.0 EFT.*** **Location**:Drummond Street campus - onsite parking. **WWCC**: Appointment to this position is dependent on obtaining and maintaining an ‘employee’ Working with Children Check. **Position Status**:Ongoing contract of appointment with a 6-month qualifying period. Holmesglen’s Centre for...

  • Field Trainer

    1 week ago

    Chadstone, Australia Roll'd Full time

    **Our vision** To be a globally recognized brand that delivers fresh Vietnamese inspired fare allowing us to share our passion and culture through exceptional customer service **Our mission** To deliver fast and fresh Vietnamese inspire fare with surrounds and service that provides a memorable customer experience To develop a robust and highly profitable...

  • Administrative and Customer Service Officer

    2 weeks ago

    Chadstone, Australia Holmesglen Institute Full time

    **THE OPPORTUNITY** **Salary**:$60,416 - $65,237 per annum pro rata + 11.5% super (dependant on qualifications and experience). **Time Fraction**:Full-Time, 1.0 EFT. **Location**:Chadstone campus. **WWCC**: Appointment to this position is dependent on obtaining and maintaining an ‘employee’ Working with Children Check. **Police Check**:Appointment to...

  • Administrative and Customer Service Officer

    1 week ago

    Chadstone, Australia Holmesglen Institute Full time

    **THE OPPORTUNITY** **Salary**:$60,416 - $65,237 per annum pro rata + 11.5% super (dependant on qualifications and experience). **Time Fraction**:Full-Time, 1.0 EFT**.** **Location**:Chadstone campus. **WWCC**: Appointment to this position is dependent on obtaining and maintaining an ‘employee’ Working with Children Check. **Police Check**:Appointment...

  • Customer Service Officer

    7 days ago

    Chadstone, Australia Shaver Shop Full time

    **Join Shaver Shop - Australia’s Leading Personal Grooming Retailer!** At Shaver Shop, we’re proud to be Australia’s leading specialist retailer in the booming personal grooming space—trusted by customers for our expert advice, unbeatable product range, and standout service. From men’s and women’s hair removal to power oral care, massage,...

  • Customer Service Officer

    1 week ago

    Chadstone, Victoria, Australia Shaver Shop Full time $104,000 - $130,878 per year

    A fantastic opportunity to be part of Shaver Shop's Support Office Kickstart Your Career with Shaver Shop – Australia & NZ's #1 Personal Grooming Retailer.At Shaver Shop,we don't just sell products—we help people look and feel their best. From grooming and oral care to massage, hair, and beauty, our unbeatable range, expert advice, and customer-first...

  • Internal Dealership Service Advisor

    2 days ago

    Chadstone, Victoria, Australia Patterson Cheney Cars and Trucks Full time $60,000 - $100,000 per year

    Chadstone Toyota is a dealership success story. In 2023, we achieved the highly esteemed Toyota President's Award for Excellence, underscoring our dedication to exceptional service. To help us continue this success, we seek an Internal Service Advisor.Part of Patterson Cheney, VACC 2023, 2024, and 2025 Automotive Employer of the Year, placing us in the Hall...

  • Customer Service, Sales

    2 days ago

    Chadstone, Australia PTC Phone Tech & Comm Full time

    **About Us**: PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is phone accessories and express phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range...

  • Sales Consultant

    2 weeks ago

    Chadstone, Australia Travelex Full time

    Retail Sales Consultant Full-Time Roster: Monday-Friday-9 A.M-5 P.M. (37.5-hour contract) Come work for Travelex, the world’s largest foreign exchange company! Founded in 1976, Travelex has over 1,100 stores across the globe. We are passionate about retail and travel, but most importantly, we pride ourselves on providing the best customer service in the...

  • Assistant Store Manager

    1 week ago

    Chadstone, Australia Rebel Full time

    **Assistant Store Manager (Customer Service Manager) rebel Chadstone External (VIC)** **Sport is calling!** **We are a passionate team looking for a strong leader to work with the management team to continue to drive our success.** Customer Service Managers are leaders in guiding team members to attain excellence in customer service and sales. They have...