Trainer - Customer Service and Systems

5 days ago

Chadstone, Australia Holmesglen Institute Full time

**THE OPPORTUNITY**

**Salary**:$83,214 - $89,326 per annum pro rata + 11.5% super + leave loading (dependent on qualifications and experience).
**Time Fraction**:Full Time, 1.0 EFT.**
**Location**:Chadstone campus - onsite parking and close proximity to public transport.
**WWCC**: Appointment to this position is dependent on obtaining and maintaining an ‘employee’ Working with Children Check.
**Police Check**:Appointment to this position is dependent on obtaining a Police Check.
**Position Status**:Fixed Term contract of appointment to 31/12/2025.

We are seeking a Trainer - Customer Service and Systems to support frontline staff by identifying training needs, developing training plans, and delivering engaging coaching sessions.

**ABOUT YOU**
- Experience in designing, delivering, and evaluating training programs, including coaching and mentoring adults in customer service and systems.
- A degree in Business, Business Administration or a related field; or an equivalent combination of relevant experience and/or lesser qualifications.
- Strong understanding of vocational and tertiary education, including student management systems (Banner) and CRM tools for effective training delivery.
- Proven ability to provide high-level customer service and handle inquiries professionally.
- Advanced skills in office software, database management, and reporting tools, including MS Office, CRM, and quality management systems.
- Strong ability to prioritise tasks, manage competing deadlines, and maintain high accuracy in fast-paced, multi-disciplinary work environments.
- Excellent communication and interpersonal skills, with experience collaborating effectively with diverse internal and external stakeholders.

**ABOUT US**

Holmesglen is a leading education provider, valued by local and international learners, industry and the community. We are recognised for innovation in education and training, applied research, creativity and entrepreneurship. Our open, collaborative and quality-driven culture inspires learners and staff to excel.

**OUR COMMITMENT TO YOU**

Holmesglen is committed to continuing to provide a safe workplace and have put systems and support in place for all our employees to work and deliver safely and flexibly.

We provide our staff with:

- Employee Assistance Program
- Wellbeing programs
- Professional and career development opportunities
- Onsite parking and close proximity to public transport
- 14 weeks paid parental leave
- Flexibility to achieve work life balance
- Opportunities for all

We commit to respond to every applicant.

Employees attending certain workplace settings, including health and care facilities, may be required to be meet mandatory vaccination obligations.

**TO APPLY**

For further information relating to this opportunity and to view the **position description**, please click here.

**Applications close at 11:59 pm Tuesday 10**th** of June 2025.

  • Trainer: Electrical Supply Industry

    5 days ago

    Chadstone, Australia Holmesglen Institute Full time

    **THE OPPORTUNITY** **Time Fraction**:Full Time, 1.0 EFT.*** **Location**:Drummond Street campus - onsite parking. **WWCC**: Appointment to this position is dependent on obtaining and maintaining an ‘employee’ Working with Children Check. **Position Status**:Ongoing contract of appointment with a 6-month qualifying period. Holmesglen’s Centre for...

  • Trainer: Electrical Supply Industry

    2 weeks ago

    Chadstone, Australia Holmesglen Institute Full time

    **THE OPPORTUNITY** **Salary**:$78,564 - $111,391 per annum, pro rata + 11.5% super + annual leave loading (dependant on qualifications and experience) + annual ESI environmental allowance of $12,000 (pro rata). **Time Fraction**:Full Time, 1.0 EFT.** **Location**:Drummond Street campus - onsite parking. **WWCC**: Appointment to this position is dependent...

  • Administrative and Customer Service Officer

    2 weeks ago

    Chadstone, Australia Holmesglen Institute Full time

    **THE OPPORTUNITY** **Salary**:$60,416 - $65,237 per annum pro rata + 11.5% super (dependant on qualifications and experience). **Time Fraction**:Full-Time, 1.0 EFT. **Location**:Chadstone campus. **WWCC**: Appointment to this position is dependent on obtaining and maintaining an ‘employee’ Working with Children Check. **Police Check**:Appointment to...

  • Customer Service Officer

    1 week ago

    Chadstone, Australia Shaver Shop Full time

    **Join Shaver Shop - Australia’s Leading Personal Grooming Retailer!** At Shaver Shop, we’re proud to be Australia’s leading specialist retailer in the booming personal grooming space—trusted by customers for our expert advice, unbeatable product range, and standout service. From men’s and women’s hair removal to power oral care, massage,...

  • Customer Service Representative

    2 days ago

    Chadstone, Australia PTC Phone Tech & Comm Full time

    **About Us** Step into the future with PTC Phone Tech & Comm, the unrivalled leaders in Mobile & Tech! Our expertise spans Phone Accessories, Device Repairs, and Specialty Electronic Devices. Since 2009, our family-owned legacy has thrived, expanding across Australia with over 80 stores and a team of 300+ passionate individuals. As we forge ahead, we're not...

  • Customer Service, Sales

    5 days ago

    Chadstone, Australia PTC Phone Tech & Comm Full time

    **About Us**: PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is phone accessories and express phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range...

  • Ring Territory Specialist

    2 weeks ago

    Chadstone, Australia CGLRS Full time

    **Company Description** CGL - Retail Services** is the retail marketing division of the **Clemenger Group**. With our two market-leading brands, **Creative Activation** and **Clemenger Field Marketing**, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and...

  • Store Manager

    2 weeks ago

    Chadstone, Australia Retailworld Resourcing Full time

    Generous salary of $65,000 + super - Huge international brand! - Fantastic career development opportunities This brand is a well known premium retailer specializing in apparel and footwear. You will be working with an exceptional, highly experienced, and supportive Senior team. With a huge range of international sporting brands, stocking all the latest in...

  • Casual Customer Experience Associate

    1 week ago

    Chadstone, Australia frank green Full time

    **About frank green** frank green isn’t a person, it’s a philosophy. We are frank about living green. Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the...

  • Host/reservations Agent

    2 weeks ago

    Chadstone, Australia The Meat and Wine Co Full time

    **The Meat & Wine Co** **Chadstone** is seeking **Hosts/Reservations Agents** to join the team. This is a **part time** position offering **20-25 hours per week**. **Benefits include**: - Employee discounts and free staff meals on shift - Potential to earn extra $$ through company incentives and tips - A training program dedicated to developing our team...