Casual Customer Experience Associate

2 weeks ago

Chadstone, Australia frank green Full time

**About frank green**

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

**Your New Role**

As a Casual Retail Customer Experience Associate, you'll be the welcoming face of our brand-new store Your focus will be creating memorable shopping experiences, helping customers find the perfect products, and keeping the store looking top-notch. This is a flexible role that offers a great opportunity to be part of an exciting new venture while working in a dynamic, fast-paced environment.

You’ll play a key role in delivering exceptional service, maintaining visual standards, and ensuring smooth operations during busy periods. Whether it’s helping with a purchase or setting up a promotional display, you’ll be an essential part of our store’s success.

**Your Day to Day**
- Engage with customers and provide tailored shopping experiences
- Assist with product recommendations and inquiries
- Maintain the store’s appearance, including merchandising and restocking
- Operate the cash register and handle transactions accurately
- Support with inventory checks and stock receiving
- Assist in resolving customer queries and providing after-sales support
- Set up promotional displays and ensure marketing materials are up-to-date

**What You Need**
- Passion for delivering excellent customer service
- Strong communication and interpersonal skills
- A good understanding of basic sales principles
- Attention to detail in maintaining store presentation and stock levels
- Competence in cash handling and using a POS system
- Ability to work well in a team and adapt to a fast-paced retail environment
- Problem-solving skills to handle customer queries and operational challenges

**The Perks**
- Staff discount on frank green products.
- Personal learning & development budget.
- A real opportunity to have an impact on a global brand.
- Celebration birthday day off as paid leave.
- Plenty of autonomy and opportunity to grow.
- Generous parental leave.

**Our Culture**:
At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

**To Apply**

This role is for someone who thrives in a fast-paced, entrepreneurial environment, where every day brings new challenges and opportunities. If this sounds like you, hit APPLY NOW and we'll be in touch.

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