Administrative and Customer Service Officer

5 days ago

Chadstone, Australia Holmesglen Institute Full time

**THE OPPORTUNITY**

**Salary**:$60,416 - $65,237 per annum pro rata + 11.5% super (dependant on qualifications and experience).
**Time Fraction**:Full-Time, 1.0 EFT.
**Location**:Chadstone campus.
**WWCC**: Appointment to this position is dependent on obtaining and maintaining an ‘employee’ Working with Children Check.
**Police Check**:Appointment to this position is dependent on obtaining a Police Check.
**Position Status**:Contract of employment to October 2025, please note that this is a maternity leave coverage position.

The Apprentice Central department is seeking a dedicated Administrative and Customer Service Officer to join our team

In this role, you will provide a range of administrative, reception, and information services, acting as the first point of contact for students and staff. Your responsibilities include offering exceptional customer service, managing student inquiries, and maintaining departmental records. You will also provide support to management, ensure compliance with policies, and produce meaningful reports. Strong administrative skills, including experience in MS Excel and student management systems and a commitment to safety standards are essential.

**ABOUT YOU**
- High-level organisational, technological, and administrative skills as well as exceptional customer service and communication skills.
- Ability to work independently and collaboratively in a team environment, prioritising tasks effectively in a fast-paced environment.
- Experience in office finance, data management, and Customer Relations Management Systems (CRMs).
- Tertiary qualification in Business Administration (Diploma or similar) and relevant experience, ideally in the education sector.
- Strong knowledge of business communication, office management practices, and administrative technology.
- Proficiency in office-based software (MS Excel), with the ability to manipulate data and deliver clear, accurate reports.

**ABOUT US**

Holmesglen is a leading education provider, valued by local and international learners, industry and the community. We are recognised for innovation in education and training, applied research, creativity and entrepreneurship. Our open, collaborative and quality-driven culture inspires learners and staff to excel.

Apprentice Central operates as a dedicated department responsible for delivering holistic administration, support, guidance, and advice to both apprentices and employers at Holmesglen. Through our service we are dedicated to supporting apprentices through their journey to completion.

**OUR COMMITMENT TO YOU**

Holmesglen is committed to continuing to provide a safe workplace and have put systems and support in place for all our employees to work and deliver safely and flexibly.

We provide our staff with:

- Employee Assistance Program
- Wellbeing programs
- Professional and career development opportunities
- Onsite parking and close proximity to public transport
- 14 weeks paid parental leave
- Opportunities for all

We commit to respond to every applicant.

Employees attending certain workplace settings, including health and care facilities, may be required to be meet mandatory vaccination obligations.

**TO APPLY**

For further information relating to this opportunity and to view the **position description**, please click here.

**Applications close 11:59 pm Sunday 19**th** January 2025.

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