Client Manager

7 days ago

Perth, Australia VetCT Full time

Are you a dynamic and relationship-driven professional with a passion for delivering exceptional client experiences? Vet.CT are looking for a part time Client Manager to join our friendly and growing team in Perth, Australia.

This role plays a pivotal part in fostering client relationships, supporting to drive business growth as well as ensuring that the highest level of customer service is given to our global clients using a patient's first approach.

**Hours and days required**:
1 or 2 weekdays either Wednesday and/or Friday (7.5 hours per day) Plus 1 in 4 weekends **or **Saturday and Sunday (7.5 hours per day)

**Key Responsibilities**
- Interaction with the Clinical Case Manager on shift and Client Relationship Manager
- Troubleshooting image transfer and software platform usage e.g. Kibana Monitoring
- Adding additional body areas to cases and discussing this with clients
- Prioritising the different levels of enquiries based on patient first process
- Assisting with Client resolutions and feedback
- Build professional relationships with new and existing clients
- Ensure timely and successful delivery of services to clients, to constantly improve client expectations
- Liaise between clients and internal teams
- Working with the leadership team on developing and delivering client service and engagement initiatives

**Requirements**:
**Skills Required**:

- Unrivaled customer service skills
- Excellent communication and relationship building ability
- Ability to problem solve and use own initiative
- Ability to calmly prioritise and multi-task
- Reliable and organised with excellent time management skills
- Ability to work efficiently and accurately under pressure
- Adaptable and able to take on/delegate multiple tasks
- Strong team player, flexible and self-motivated

**Experience and Qualifications**
- Knowledge and / or experience the veterinary industry
- Veterinary nursing qualification (desirable but not essential)
- Knowledge and / or experience in digital medical imaging
- Experience of coordinating multiple clients
- Strong customer service experience

**Benefits**
- 20 days plus public holidays (Pro Rata)
- Superannuation pension plan
- Employee Assistance Programme
- Company shares scheme (after 12 months of employment)

**Inclusion and Diversity**

Vet.CT is an equal opportunities employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any characteristic protected by law.

  • Client Manager

    2 weeks ago

    Perth, Western Australia Aon Corporation Full time $120,000 - $180,000 per year

     Client Manager, Global & CorporateGlobal & Corporate is a core Client Segment within Aon Risk Solutions, that specializes in the provision of exceptional Insurance and Risk Management Services to a broad portfolio of National and top ASX listed businesses, including major multinational organisations. The Client Manager is responsible for service delivery...

  • Furniture Finisher/Polisher

    5 days ago

    North Perth, Western Australia Our client Full time $32,000 - $40,000 per year

    Our client is one of Australia's largest and best regarded coffin and casket manufacturers in Australia with branches and workshops in every state in the country.Due to company growth, 2 exciting opportunities have become available for  committed, proactive and qualified Furniture Finishers/Polishers to join their team.More about the company:This is a...

  • Client Manager

    1 week ago

    Perth, Western Australia Carat Australia Full time $90,000 - $95,000 per year

    Job Description:Caratis the world's first media agency and privileged to work with some of the most storied and innovative brands in the world. Most recently named a leader amongst global media agencies by Forrester, Carat is consistently ranked the #1 media agency in the world. With over 12,000 experts in over 100 countries Carat delivers an unparalleled...

  • Client Manager

    3 days ago

    Perth, Australia Gallagher Full time

    **Introduction** Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting...

  • Client Manager

    7 days ago

    Perth, Australia Contract Resources Full time

    Permanent, full-time position with long-term career potential - Perth-based role with travel opportunities - Continuous growth in the Oil & Gas industry **_Ab_**_out_**_ Contract Resources_** We are a global team of problem solvers setting new benchmarks through innovation and teamwork. Recognised by our signature red overalls, we unite diverse skills and...

  • Client Manager

    3 days ago

    Perth, Western Australia Contract Resources Pty Ltd Full time $120,000 - $180,000 per year

    About Contract ResourcesWe are a global team of problem solvers setting new benchmarks through innovation and teamwork. Recognised by our signature red overalls, we unite diverse skills and perspectives to break barriers and deliver sustainable, cost-effective solutions. Here, every voice matters, and you'll have the opportunity to advance in a safe,...

  • Client Manager

    3 days ago

    Perth, Western Australia Gallagher Full time $120,000 - $180,000 per year

    IntroductionWelcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or...

  • Client Services Manager

    1 week ago

    Perth, Australia International Talent Specialist Full time

    We are seeking a talented and experienced Client Services Manager to join a WA-based team to drive client-focused initiatives forward. You will be responsible for managing client relationships, overseeing service delivery, and driving business growth through client retention and expansion. This role requires strong leadership, strategic thinking, and...

  • Production Team leader

    3 days ago

    Perth - North East Australia WA Our client Full time $60,000 - $90,000 per year

    Our client is one of Australia's largest and best regarded coffin and casket manufacturers in Australia with branches and workshops in every state in the country.Due to company growth, an exciting opportunity has become available for committed and proactive Team Leader/Production Coordinator to join their team.More about the company:This is a Family-owned...

  • Client Relationship Manager

    1 week ago

    Perth, Australia PERSOLKELLY Full time

    To build, sustain and enhance client relationships and generate revenue for the company through a whole of business approach. The Client Relationship Manager manages a portfolio of clients to deliver learning programs and other OD solutions which both meet clients' needs and provide a financial return to the company. **The Company** Our client has provided...