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Customer Service Officer

2 weeks ago

Clyde, Australia IPA Personnel Services Full time

This is an ongoing, temporary role that could go permanent for the right person. Hours will be from **10 am to 6 pm Monday to Friday.**

Key responsibilities:

- Handling customer queries in a timely and efficient manner
- Making outbound phone calls and handling inbound calls for existing customers to build relationships and provide information on services

You need to be available for an **immediate start** and possess the following key attributes essential to the role;
- Excellent and calm phone manner with good problem-solving capabilities.
- Previous inbound contact centre experience in a freight, transport, logistics setting is preferred
- Understanding of the metropolitan area
- Good keyboard/typing experience
- Flexibility to work in a small team environment

You must also be willing to complete different clearance checks as part of the recruitment process.