Customer Service Representative

1 week ago


Clyde, Australia IPA Personnel Services Full time

On behalf of our client, a business of Australia Post, we are currently looking for an experienced Customer Service Officer based in Clyde.

This is an 6 month contract role with possible extension, Hours will be from 10 am** to 6 pm Monday to Friday.**

Key responsibilities:

- Handling customer queries in a timely and efficient manner
- Making outbound phone calls and handling inbound calls for existing customers to build relationships and provide information on services

You need to be available for an start in mid-August** **and possess the following key attributes essential to the role;
- Excellent and calm phone manner with good problem-solving capabilities.
- Previous inbound contact centre experience in a freight, transport, logistics setting is preferred
- Understanding of the metropolitan area
- Good keyboard/typing experience
- Flexibility to work in a small team environment

You must also be willing to complete different clearance checks as part of the recruitment process.



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