Personal Injury Professionals

**Personal Injury Professionals - CTP Claims**
**(**
**Job Number**:
**2200013R**
**)**

**Description**

**CTP Claims Officer**

**About the role**

RACQ’s CTP Insurance provides effective, sustainable, and fair claims management for people injured due to motor vehicle accidents.

If this sounds like you, we would like to hear from you about what your experience (CTP preferred) can bring to our team and how we can be your employer of choice.
- Effectively manage a portfolio of complex CTP claims through strategic planning and best practice claims management.
- Sound competency in all aspects of portfolio management including strategic planning, compliance with legislation, and time management to achieve optimum outcomes for injured claimants.
- Effectively facilitate reasonable and appropriate rehabilitation through early intervention with sound knowledge of injuries and medical concepts
- Assess quantum of damages and negotiate cost-effective outcomes.
- Build and maintain sustainable relationships with internal and external stakeholders, claimants, and legal representatives.
- Represent RACQ at settlement conferences or other dispute resolution methods.

**About you**
- Strong communication, interpersonal and negotiation skills.
- Ability to strategically manage a portfolio of complex personal injury claims whilst consistently achieving compliance with the relevant legislation.
- Ability to facilitate reasonable and appropriate rehabilitation outcomes and return to work strategies.
- Sound competency in determining liability.
- High level analytical skills and the ability to interpret new information appropriately.
- Thorough knowledge, experience and understanding of personal injury legislation and litigation.
- Ability to influence claims outcomes through active listening and empathy.
- Able to make commercially astute decisions and assess damages in sensitive situations.
- Strong time management skills and ability to maintain data accuracy in a fast-paced environment.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you;**

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregiver leave and purchased leave up to 4 weeks per year
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
- Invest in your development with in-house development programs and online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

**Work Locations**

Edward Street and Eight Mile Plains