Online Operations Lead

2 days ago

Hawthorn East, Australia Bunnings Full time

At Bunnings, you’ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference - to our customers and the communities where we live and work.
- The online operations lead is accountable for delivering (and improving) the customer promise for collection and delivery in addition to continually reducing the cost of fulfilling each order.

Here, you will identify trends and opportunities for service improvement and build plans with retail operations to address.
In addition, the operations lead will be continually looking for opportunities to improve technology and process and rolling out best practice across the network.
- Areas of focus for this role:

- Picking Improvement
- Monitor current performance across the network and drive compliance/improvement
- Identify and develop best practice process and roll-out across the network
- Enhance technology to improve picking
- Reduce time (cost) of picking each order

Collection Improvement
- Monitor current collection performance across the network and drive compliance/improvement
- Identify best collection experience and roll-out improvements
- Improve service desk experience

Delivery Improvement
- Monitor current collection performance across the network and drive compliance/improvement
- Negotiate improvement delivery rates with courier
- Enhance the customer delivery proposition
- Reduce delivery cost / order

We’re here to support you.

You’ll be part of a workplace where you’ll feel like you belong.

There's so much on offer when you're part of our Bunnings team with benefits including:
- Our flexible and informal work environment which helps bring balance between work and home.- Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.- Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.- 12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.- The opportunity to create a real difference in your local community and environment.

Join us and experience Bunnings from the other side of the counter.

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