Database Administrator

4 days ago

Melbourne, Australia Shore Solutions Full time

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

ABOUT US

Acquire BPO is a full-scale outsourced contact centre and BPO employing 8,500+ experienced professionals and operates from 16 state-of-the-art locations in Australia, the Philippines, the United States and the Dominican Republic

We serve a wide range of industries including Telecommunications, Banking & Financial Services, Insurance, Media, Education and Retail. These services include customer service, sales, technical support, retention campaigns, back-office functions, software development and marketing services for private and publicly listed companies around the world.

We help client globally optimise costs, deliver operational performance, increase productivity and efficiency and obtain flexibility in resourcing.

ABOUT THE ROLE
- Champion and contribute to IT’s database management through performing tests and evaluations regularly to ensure and maintain data security, privacy, and integrity.
- The data administration function has the responsibility for tracking, for each data element: data and data definition ownership.
- Provide guidance and leadership to business staff on the proper use of data.
- Set standards for database management, analyse current state, and conceive desired future state.
- Manage database design and delivery deadlines for the development and implementation of new databases.
- Provide end user support during and after implementation in conjunction with the Support Team
- Build and maintain productive and strong relationships with internal and external stakeholders.
- Extract and analyse data as required to support the business. Experience with data extraction, transformation & loading (ETL) disciplines and tools.
- Establish and maintain sound backup and recovery policies and procedures.
- Regular monitoring of all critical database processes (e.g. SSIS packages, etc) on a daily basis to minimise impacts to Acquire business unit operations.
- Produce or assist with the production of management reporting with reporting tools such as SSRS, PowerBI, Tableau and other BI tools.
- Provide quality support and service delivery to internal clients, including being responsive, ensuring clients are kept informed and meeting required timeframes.

ABOUT YOU
- Experience with managing databases such as Postgres, MariaDB and MySQL.
- Excellent knowledge of data backup, recovery, security, integrity and advanced SQL.
- Experience with database migration and database upgrades.
- Ability to perform both database performance tuning and monitoring.
- Good communication skills (both written and verbal).
- Excellent problem-solving skills and displayed initiative.
- Ability to work independently and within a team.
- Solid understanding of Software Development Life Cycle.
- Any project management methodology exposure is viewed favorably.

WHAT WE VALUE

We’re proud of our diverse global team, all working together in alignment with these common values:

- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive, bring passion and energy.
- Transparency: A transparent team can help each other.

Join the A-Team and experience the A-Life

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