Switchboard Officer

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

**What this opportunity involves**:
As part of our on site team based in Canberra, you will oversee the National Switchboard on behalf on the client and manage client requests and expectations. You will join a close-knit, co-operative team and you will learn and grow your expertise among the client portfolio.

Working with the on-site team, you will provide consistent customer service in a professional and friendly manner, take part in ongoing team co-operation and knowledge sharing, and deliver dependable service at all times.

**Snapshot of the role**:
Answering and transferring externals calls to appropriate
departments
Transferring internal calls
Placing international phone calls for Employees to clients
overseas
Updating Employees contact details on switchboard, using the
Human Services Intranet Phone Book including, updated address,
mobile numbers or Login ID
Arranging and confirming phone line bookings, cancellations and modifications (using MS Excel, Outlook and provided templates)
Contribute to maintaining a safe and effective working environment
Effective participation in a small team environment

A co-operative team player, with a high level of customer service and patience
Proficient written and verbal communication
Experience with MS Outlook, Excel and Word (and basic computer literacy)
Able to work well under pressure during busy periods and be ambitious about filling the quiet time on slower days
Able to work well unsupervised and follow provided instructions

**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sight and imagine where JLL can take you...

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.