Scam Monitoring Officer

2 days ago

Sydney, Australia TPG Telecom Full time

Join a powerhouse of brands that connect customers, businesses and communities.
- Bring your boldness and stand out in an organisation that supports you to shine.
- Access to awesome perks like a free mobile and home internet plan

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. **We’re better and bolder together.**

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge. **Could that be you?**

**Your opportunity**:
PLEASE NOTE: This position involves working nightshift hours (Example 12:00AM - 5:00AM) on a fixed rolling roster, including alternate weekends. The role is a 6-month FTC and will involve working fully remote.

As our valued Scam Monitoring Officer, you will play a vital role_ in identifying any vulnerability or fraud risk to TPG Telecom's network, product or service offerings. You will make r_ecommendations to protect TPG Telecom from potential loss of revenue, negative user experience and brand or reputational damage.

**You'll make impact by**:
Monitoring scam calls and scam SMS:

- Utilising your analytical skills to identify Scam trends
- Adhere to the Scam code by providing accurate and up to date reporting to the appropriate teams

Scam Prevention:
Monitoring alerts for TPG Telecom customers:

- Action alerts as they are generated and follow the appropriate process to ensure a positive outcome.

**What you’ll bring**:

- Attention to detail is essential.
- Ability to work independently
- Excellent understanding of, or an ability to quickly gain a working knowledge of relevant legislation.
- Collaborative / consultative work style (diplomatic)
- Excellent communication skills (written and verbal)

**What's in it for you?**
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ - Access to a free mobile plan
- ‘Stay Connected NBN’ - Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts
- We’re a 2024 Circle Back Initiative Employer - we commit to responding to every applicant._
- TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo._
- Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes._

LI-Hybrid #LI-LM1

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