Risk Governance

Critical role supporting our Retail teams
- Newly created position in Retail X
- Melbourne based

**Working for us**

At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you’ll get it in return. A challenging career. An exciting industry. And the support to grow and explore your potential.

**About the role**

Working as a Leader in Retail Operations, you’ll be at the heart of everything we do. Our Retail Operations business works with customers and is responsible for delivering end-to-end outrageously good customer experiences, building teams into high performing and motivated individuals and cross-business supportive team members.

Working in a team of Risk Partners, this role is critical in supporting our Retail teams to embed and ensure compliance with its risk, incident management and compliance frameworks. This includes providing expertise and advice on risk management processes and practices including incident management, controls testing and monitoring and project/change risk.

Key responsibilities include:

- Act as change agent to build and sustain a strong risk culture including a balanced approach by working in consultation with all lines of defence and ensuring best practices and lessons learned are shared by facilitating training, coaching and awareness
- Ensure that risk processes, tools and templates are streamlined and deliver the required user experience
- Working with stakeholders across the business to appropriately identify and triage problems, issues and incidents. This involves assisting the business to manage incidents (including compliance breaches) through the life cycle ensuring investigations, root cause analysis and action plans are appropriate, well documented and closed in a timely manner and align to regulator and internal stakeholder expectations.
- Assisting to identify key risks and design of risk indicators to monitor and provide input into Divisional Risk Registers and Risk Setting Statements
- Ensure risks are being effectively managed and controls are embedded into systems and processes. Support Retail teams to maintain the control register, ensuring active monitoring and management of key controls, control gaps and treatment plans

**About you**

You will have a strong understanding of operational risk frameworks and processes, regulatory obligations, control frameworks and assurance programs and while not essential, an awareness of energy industry trends and threats is highly desirable. You will have excellent analytical skills and structured thinking and experience in change risk &/or project risk management.

More about you
- Expertise in incident management, including root cause analysis and developing action plans/ treatment strategies
- Expertise in control development, implementation, and testing
- Continuous improvement focus
- Excellent interpersonal, communication and coaching skills

**Origin - Where good change happens**

At Origin, we’re powered by people who believe in creating collective change. We’re creating more diverse and inclusive workplaces for everyone because the more perspectives we have, in a place where everyone can belong, the better we can tackle our challenges together. We are united, yet unique.

If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

**A great team to join**

It's an exciting time to join Origin. Together we’re powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers - and for our people.

Origin's **Retail** business is Australia’s leading energy retailer, we provide 4.2 million customers with a range of energy products, services and solutions to keep our homes, businesses and communities going.

As we continue to build a simpler, smarter and more engaging business for the future, we’re looking for people who are passionate, curious and customer focused. People who are excited by the challenge of finding new ways of working, new ways of delivering for customers and more affordable energy.

**Origin. Good energy**

At Origin, our focus is on getting energy right for our customers, communities, and planet. Because we know it’s up to us to shape the future of energy.

For more information contact: Allison Wright - 0396598120, quote Requisition ID: 83777

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.