Debt Collection

Professional Team - Systemised processes - Large Stable Business **About the Company** Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality product in the highly competitive market. **About the Role** We are currently seeking an enthusiastic, confident and vibrant **Debt Collection Team Leader** you will have a opportunity to thrive in a positive and fun atmosphere where everyone is valued and recognized for their efforts, This is a fulltime position, working with our Corporate Team based in our head office in **Ingleburn**. **Key Duties and Responsibilities Include**: - Day-to-day Credit Control & Debt Collection activities managing his/her own ledger - Proactive outbound Customer collection calls/activity (verbal, non-verbal) utilizing collection procedures and policy guidelines to achieve cash flow and KPI targets - Managing end-to-end debt collection functions which includes but not limited to: - Account/Invoice reconciliation - Dispute resolution - Incoming phone calls where customer wants to make a payment - Complete and submit DCA & Bad debt write off forms to Corp Admin - Placing account on Stop supply where applicable - Clearing unapplied Cash/credits to reduce debt - Allocating open credits to clear debt - Liaising with the Banking Team for any misallocations of payments. - Manage reduction of aged debt and bad debt provision by closely working with the customer, branches, and other internal/external stakeholders. - Ensure compliance with relevant legislation including privacy laws, accounting standards, ACCC guidelines and company policy - Managing day-to-day debt collection supervisory functions which includes but not limited to: - Managing the National AR Inbox and PPSR - Monitoring the collector’s adherence in the phone system (Log in/Log out) - Manage and maintain an attendance for the national debtor’s team - Will be the first point of escalation when collectors need assistance in managing queries of complex nature - Leading others to implement better approaches to address challenges and opportunities - Will serve as the 2IC in the absence of the Debt Collection Manager - Drive and conduct extensive training with the newly hired Debt Collection Officers - Participate and in some occasions drive Monthly Team meetings via the National Debtors Team - Will assist Debt Collection Manager in re-enforcing processes to the team to maximise collection and reduced overdue debt. **Key Skills and Experience**: - Embody the ‘Yes We Can’ ethos in all aspects of the role and responsibilities - Adapt, promote, and encourage a Safety-First approach - Compliance to all Supagas policies and procedures at all times to represent Supagas in a positive and professional manner. - Compliance and adherence to all relevant Australian State and Federal Laws and the applicable standards, policies, and procedures - Communication and Relationships - Actively develop good relationships with key stakeholders - Resilient, empathetic, collaborative, detail-oriented, and self-motivated with excellent organisational, time and project management skills - Develop and maintain strong relationships with peers, customers, and other stakeholders - Working with the Debt Collection Manager to update systems and policies, monitor results and input into strategic development - Good track record of achieving and exceeding targets and KPI’s. - Challenge the status quo and promote best practice and continuous improvement. - Adhoc projects/tasks as required from time to time **Benefits** - A friendly and supportive team environment - Company rewards program - Full time, Monday to Friday, Day shift Most importantly at Supagas we value **attitude **above all else. We are looking for the next team player to embody the **'Yes We Can'** ethos - Please note: only applicants shortlisted for this role will be contacted_