Internal Services/absentee Call Taker

2 weeks ago

Melbourne City Centre, Australia HAYS Full time

Internal Services/Absentee Call Taker | State Gov | Temp 3 mth ongoing contract | South Melbourne | ASAP start

**Your new company**
You will be working for a widely renowned state government organisation in South Melbourne. With a commitment to servicing the Victorian community, you will be assisting the organisation in continuing to provide excellent standards of care to all Victorians.

**Your new role**
As an Absentee Call Taker, you will be an integral part of the internal services team. Working independently, you will be responding to any and all calls from absentee employers and volunteers, understanding their needs and determining the best course of action. Your duties and responsibilities will include:

- Quick call response and resolution to absentee employees and volunteers, assessing their needs, and determining the impact of their absence on overall operations.
- Acting with discretion and care when supporting distressed callers and determining the best course of action to ensure they are supported by management or relevant internal support avenues
- Completing all daily reporting by gathering information from these calls in accordance with established policy and procedure
- Immediately notifying relevant Management teams of any absences or welfare issues impacting staff currently on shift
- Data entry into relevant in-house systems, ensuring all call details are correct and up to date
- Ensuring a consistent and efficient approach to administrative processes
- Ensuring relevant handovers are completed by change of shift

**What you'll need to succeed**
- Current/previous experience working in a fast-paced call centre environment
- Previous administration experience in data entry and information management systems (highly desirable) OR tech savvy with the ability to learn and utilise new systems quickly and with ease
- High attention to detail, with the ability to record information quickly and accurately
- Excellent written and verbal communication skills
- Demonstrate high ability to manage time effectively
- Have the ability to assess each call appropriately, practice discretion and care in providing advice
- Flexibility to to work rotating or fixed durations of shift including mornings, afternoons, nights, and weekends.

**What you'll get in return**
- Working with a highly recognised state government organisation
- Potential for ongoing and permanent employment
- Fantastic internal services, benefits and support available
- Competitive hourly rate + super

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

At Hays we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

**LHS 297508** #2671410

  • Internal Customer Service

    2 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    STATE GOVERNMENT CONTRACT | ABSENTEE CALL TAKER | IMMEDIATE START Your new role You will be working for the state government department working independently to respond to employees and volunteers absent calls. By understanding and responding to their needs over the phone. As well as gathering necessary information and completing daily report...

  • Vst Call Taker

    2 weeks ago

    Melbourne, Australia Ambulance Victoria Full time

    Location: Melbourne | Northern Metropolitan Job type: Part time Organisation: Ambulance Victoria **Salary**: Salary not specified Occupation: Health and Allied Health Reference: AV/1710120 At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every...

  • Health Advisor

    5 days ago

    Newcastle City Council, Australia NHS Full time

    North East Ambulance Service NHS Foundation Trust Health Advisor - 111/999 Call Taker The closing date is 31 October 2025 We are expanding, come and grow with us! Do you have excellent communication, listening and computer skills, enjoy solving problems and genuinely want to make a difference in the lives of others? If so, join our army of life-savers as a...

  • Customer Care Specialist

    1 week ago

    Melbourne City Centre, Victoria, Australia Internal Job Search Full time $60,000 - $80,000 per year

    About Guild InsuranceGuild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and...

  • Intern

    2 days ago

    Melbourne City Centre, Australia Department of Treasury & Finance Full time

    Paid internships are offered on a full time, fixed term basis across** two streams**, an **Economics & Public Policy Stream** and an **Accounting & Finance Stream**,in the following areas: - The Economic Division provides advice on economic, regulatory, social and revenue policy. - The Budget & Finance Division provides advice on resource allocation and...

  • Carpet Call Sales Representative

    2 weeks ago

    Logan City, Australia Carpet Call Qld Full time

    Exciting opportunity with another store on the way as well! Would you like to earn 75,000-95,000+ per year?? Must have drivers license, a full time car, and a drive to succeed, 5day/ 6 day fortnight. With a history of over 40 years, we are the market leaders in our industry. We have expanded our business and grown our product range. Our state of the art...

  • Carpet Call Sales Representative

    2 days ago

    Logan City, Australia Carpet Call Qld Full time

    AUSTRALIA'S LARGEST FLOORING RETAILER IS LOOKING FOR NEW STARTERS ASAP Would you like to earn $75,000-$100,000 AND BEYOND per year?? Must have drivers license, a full time car, and a drive to succeed, 5day/ 6 day fortnight. With a history of over 40 years, we are the market leaders in our industry. We have expanded our business and grown our product range....

  • Office Administrator

    1 week ago

    Melbourne, Australia First Call Services Full time

    **OFFICE ADMIN / ALLROUNDER** First Call Services specialising in providing staff in various industries is seeking an experienced admin / office all-rounder. Seeking a motivated, flexible and autonomous individual with attention to detail, excellent grammar & spelling and a strong customer service focus. The role supports the manager and office staff in...

  • Service Desk Officer

    1 week ago

    Melbourne City Centre, Australia Page Personnel Full time

    Permanent Opportunity - Melbourne CBD Location **About Our Client**: Our client, a top Australian legal chambers based in Melbourne CBD and recognised as an employer of choice in Professional Services, seeks a personable and self-assured individual to offer efficient administrative assistance amid team expansion. - Update the system with customer and client...

  • Service Delivery Manager, Technology Services

    2 weeks ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    About us The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority, and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent...