Reporting & Analytics Manager

**RACV Head Office Melbourne**
- **Hybrid working model | 12-month fixed term contract**
- **Discount on RACV Products | Competitive Salary**

**Great things start here**

Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference.

** About the Opportunity**

As a result of an internal move, we have an exciting opportunity for a Reporting & Analytics Manager to join our Insurance & Roadside Division team on a 12-month fixed
- term contract.

This pivotal role is perfect for a strategic thinker with strong analytical expertise and leadership experience and be passionate about turning data into impactful business outcomes.

** Come along for a new journey**

As the Reporting and Analytics Manager, you will be accountable for the following:

- Deliver deep insights across I&R products (e.g., Roadside Assist, Insurance), cross-portfolio strategies (e.g., Digital, Leisure), and member-specific initiatives (e.g., channel migration, targeted communications).
- Design and deliver robust data models and insightful reports that support strategic and tactical decision-making. Conduct deep-dive analyses to uncover growth opportunities, performance gaps, and optimisation levers.
- Embed member and customer value into decision-making and prioritisation, ensuring initiatives are insight-led and aligned with business goals.
- Own and evolve the Business Care product, regularly reviewing processes, systems, and resources to drive operational efficiency, member engagement, and profitability. Recommend improvements including technology upgrades and training programs.
- Collaborate with senior leaders and cross-functional teams to translate insights into actionable strategies. Build consensus and support implementation of initiatives across the organisation.
- Lead and mentor a team of analysts and Business Care personnel, fostering capability, knowledge sharing, and continuous improvement.
- Promote a safe and healthy work environment by identifying risks, ensuring compliance, supporting return-to-work programs, and fostering open communication.

** Who we’re looking for and what you’ll bring.**

Thrive in an environment where people are at the heart of everything. You’ll come with:

- Strategic thinking with strong commercial acumen and hands-on expertise in SQL, Tableau, and Excel.
- Proven ability to develop business cases, manage products/operations, and deliver data-driven insights.
- Skilled in engaging and influencing senior stakeholders through clear communication and collaboration.
- Experienced people leader with a track record of building and developing high-performing teams.
- Innovative, action-oriented, and comfortable working in ambiguity.
- Strong analytical mindset balanced with emotional intelligence and a focus on continuous improvement.
- Minimum 5+ years in product/customer analytics, including 2+ years in a leadership role.
- Postgraduate qualification in business-related fields (e.g., commerce, marketing, economics).
- Demonstrated success in leading complex analytical projects and embedding data-driven decision-making.

** There’s so much on offer when you join RACV with benefits including**

- Our flexible and informal work environment which helps bring balance between work and home.
- Generous discounts on home and car insurance policies and RACV roadside care
- Club Membership and great discounts across all RACV resorts
- Discounts from corporate partners that are updated monthly.

** Our difference**

_ At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know._

** Application Process**

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis -Corporate and whether any reasonable adjustments may be required.