
Product Adoption Manager
2 weeks ago
**About you**:
- 2-5 years in product enablement, technical account management, or onboarding/ implementation project management. Ideally in B2B/ Enterprise SaaS.
- Obsessed with _customer value and impact - hitting their success metrics_; fluent in metrics & dashboards
- Passionate about products and comfortable configuring software tools (UI, no-code) and managing mini-projects
- High-agency, _extreme-ownership_ mindset; thrive in a fast and fluid environment
**The role**:
Reporting to the Product Lead for your area, you will own ongoing **adoption and value outcomes** for a segment of Zipline customers, to ensure they continue to get **recurring impact**from our SaaS Products.
- ** Manage a patch of Zipline customers for your product area -**Ensuring their adoption and impact stays high by running regular meetings, managing stakeholders, and holding Quarterly Business Reviews (supported by your Strategic Account Manager)
- ** Monitor Customer Value Score (CVS) dashboards**, diagnose gaps, execute adoption playbooks to hit our CVS targets
- ** Drive Product Adoption** - segment accounts into cohorts, craft launch comms, lead light-touch rollouts, built onboarding workflows and material in the product
- ** Surface Product Qualified Leads (PQLs) & renewal risks** to Strategic Account Managers ahead of cycle
- ** Build scalable enablement material** - Including Loom videos, Knowledge bases, Training sessions, Webinars
**What’s it like to work here**
- ** High Performance Meets Real Care**: We’re ambitious, growth-focused, and laser-focused on solving meaningful problems, but we always have each other’s backs. No egos, just genuine teamwork.
- ** Radical Transparency & Accountability**: We operate with extreme clarity and ownership. You’ll thrive here if you’re hungry to learn from failures and grow fast.
- ** Fast-Paced & Impact-Driven**: Forget rigid structures—our agility drives innovation. You’ll tackle big challenges and see the real-world impact of your work every day.
**The Opportunity**:
**This role has many career path options within 12-24 months**(with an example pay range):
- Senior Product Adoption Manager (100 - 125k)
- Product Manager (100 - 150k)
- Strategic Account Manager (100 - 150k OTE)
**About us**
We're a fast-growing, profitable B2B SaaS startup (2x AFR Fast 100).
We believe vulnerable people deserve a safe and great experience.
This inspires us to build great products for the Care Economy.
Which has led to our solutions being used by leading hospitals and over 50% Australian Aged Care.
Our modern, AI-centered software help these organisations:
1. Be confident their Extended Workforce is compliant
2. Ensure only Compliant people are on-site around vulnerable people
3. Help them deliver a great experience by collecting and analysing resident feedback to meet Aged Care Standards (e.g NQIP)
**What you’ll get**:
- Great salary
- Apple Macbook
- Access to 200+ books in a Kindle account ️
- ️ Monthly Fitness budget (you can spend it on gym, sports equipment etc)
- Up to 6x psychology sessions p.a at no cost
- Recharge with up to 10x 'You Days' off p.a, used after periods of any intense work.
- Professional Development - up to $2,000 p.a for courses
- ️ Great team offsites, inc a major one each year in Bali
q1aZEH4Rqf
-
Adoption Manager
6 days ago
Melbourne, Australia Plexus Full timeWe are Plexus, a fast-growing global legal tech business in an industry that is still at the early stages, and we’re on a mission to transform the value of legal services. Our innovative products are already loved by over 200 of the world’s leading brands including L’Oréal, Woolies, Coca-Cola, Lion and Nike. As we continue to grow our position in...
-
High Salary: Product Adoption Manager
3 weeks ago
City of Melbourne, Australia Zipline.io Full timeAbout you - 2-5 years in product enablement, product management, technical account management, or onboarding/ implementation project management roles. - Experience working in Enterprise SaaS with $50k+ ARR customers. - Experience managing product configuration for Enterprise SaaS products, working closely with product management, technical and support...
-
Adoption Specialist
2 days ago
Melbourne, Victoria, Australia Solventum Full time $90,000 - $120,000 per yearThank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the...
-
Customer Adoption Manager
1 week ago
Melbourne, Australia Coupa Software Full timeDo you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values: **1. Ensure Customer Success** - Obsessive and...
-
AI Adoption
6 days ago
Melbourne, Victoria, Australia RACV Full time $120,000 - $180,000 per yearRACV Head Office | Melbourne, VictoriaPermanent Full Time | Hybrid WorkingCompetitive Salary | Discounts on Selected RACV ProductsHelp Us Shape the Future of Work with AIAre you passionate about driving meaningful change through technology? Do you thrive at the intersection of innovation, learning, and communication? We're looking for an experienced AI...
-
Ai Adoption
6 days ago
Melbourne, Australia RACV Full timeRACV Head Office | Melbourne, Victoria - Permanent Full Time | Hybrid Working - Competitive Salary | Discounts on Selected RACV Products **Help Us Shape the Future of Work with AI** Are you passionate about driving meaningful change through technology? Do you thrive at the intersection of innovation, learning, and communication? We’re looking for an...
-
AI Adoption
6 days ago
Melbourne, Victoria, Australia RACV Full time $120,000 - $180,000 per yearHelp Us Shape the Future of Work with AIAre you passionate about driving meaningful change through technology? Do you thrive at the intersection of innovation, learning, and communication? We're looking for an experienced AI Adoption & Enablement Manager to lead the charge in embedding AI tools and practices across our organisation.About the RoleAs the AI...
-
Manager, Data Readiness
1 week ago
Melbourne, Australia AustralianSuper Full timeAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members. **Your...
-
Salesforce Training and Adoption Lead
2 weeks ago
Melbourne, Australia Movember Full timeMovember is the leading charity changing the face of men’s health globally, tackling mental health and suicide prevention, prostate cancer, testicular cancer. **About the role** You will work with stakeholders across all areas of the business to design and deliver remarkable learning experiences and drive Salesforce adoption. Your primary goal will be to...
-
Adoption Specialist
2 weeks ago
Melbourne, Australia Programmed Skilled Workforce Full time**RESPONSIBILITIES**: - Drive user adoption and satisfaction of speech technologies and CDI solutions. - Coordinate project tasks until closure and assume ownership post-closure. - Gather and communicate product enhancement requirements to the development team. - Provide onsite or remote training and support to end users. - Troubleshoot technical issues and...