Product Adoption Manager

2 weeks ago

Melbourne, Australia Zipline.io Full time

**About you**:

- 2-5 years in product enablement, technical account management, or onboarding/ implementation project management. Ideally in B2B/ Enterprise SaaS.
- Obsessed with _customer value and impact - hitting their success metrics_; fluent in metrics & dashboards
- Passionate about products and comfortable configuring software tools (UI, no-code) and managing mini-projects
- High-agency, _extreme-ownership_ mindset; thrive in a fast and fluid environment

**The role**:
Reporting to the Product Lead for your area, you will own ongoing **adoption and value outcomes** for a segment of Zipline customers, to ensure they continue to get **recurring impact**from our SaaS Products.
- ** Manage a patch of Zipline customers for your product area -**Ensuring their adoption and impact stays high by running regular meetings, managing stakeholders, and holding Quarterly Business Reviews (supported by your Strategic Account Manager)
- ** Monitor Customer Value Score (CVS) dashboards**, diagnose gaps, execute adoption playbooks to hit our CVS targets
- ** Drive Product Adoption** - segment accounts into cohorts, craft launch comms, lead light-touch rollouts, built onboarding workflows and material in the product
- ** Surface Product Qualified Leads (PQLs) & renewal risks** to Strategic Account Managers ahead of cycle
- ** Build scalable enablement material** - Including Loom videos, Knowledge bases, Training sessions, Webinars

**What’s it like to work here**
- ** High Performance Meets Real Care**: We’re ambitious, growth-focused, and laser-focused on solving meaningful problems, but we always have each other’s backs. No egos, just genuine teamwork.
- ** Radical Transparency & Accountability**: We operate with extreme clarity and ownership. You’ll thrive here if you’re hungry to learn from failures and grow fast.
- ** Fast-Paced & Impact-Driven**: Forget rigid structures—our agility drives innovation. You’ll tackle big challenges and see the real-world impact of your work every day.

**The Opportunity**:
**This role has many career path options within 12-24 months**(with an example pay range):

- Senior Product Adoption Manager (100 - 125k)
- Product Manager (100 - 150k)
- Strategic Account Manager (100 - 150k OTE)

**About us**

We're a fast-growing, profitable B2B SaaS startup (2x AFR Fast 100).

We believe vulnerable people deserve a safe and great experience.
This inspires us to build great products for the Care Economy.

Which has led to our solutions being used by leading hospitals and over 50% Australian Aged Care.

Our modern, AI-centered software help these organisations:
1. Be confident their Extended Workforce is compliant
2. Ensure only Compliant people are on-site around vulnerable people
3. Help them deliver a great experience by collecting and analysing resident feedback to meet Aged Care Standards (e.g NQIP)

**What you’ll get**:

- Great salary
- Apple Macbook
- Access to 200+ books in a Kindle account ️‍
- ️ Monthly Fitness budget (you can spend it on gym, sports equipment etc)
- Up to 6x psychology sessions p.a at no cost
- Recharge with up to 10x 'You Days' off p.a, used after periods of any intense work.
- Professional Development - up to $2,000 p.a for courses
- ️ Great team offsites, inc a major one each year in Bali

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