Complaints Coordinator

4 days ago

Melbourne City Centre, Australia Court Services Victoria Full time

**About Us**

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

**VCAT**

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

**About the Role**

The role of Complaints Coordinator supports the efficient and consistent handling of complaints and related processes within VCAT. You will work collaboratively across the organisation to support the coordination, response preparation and process improvements for complaints. You will be required to prepare correspondence, maintain registers, liaise with internal stakeholders and support compliance activities. You will:

- assist with complaint responses, briefing materials and reports for internal and external stakeholders
- support the maintenance of a central register of complaints
- provide support for matters involving contempt or vexatious litigants, including coordination of documentation and liaising with legal advisors
- maintain accurate records and systems
- contribute to process improvements
- support stakeholder engagement activities and internal liaison to clarify complaints and gather relevant information

**_The position is fixed term until 31 December 2025_**

**About You**

Additional proven skills will include:

- building and maintaining strong stakeholder relationships, working collaboratively to resolve concerns
- strong analytical thinking skills
- well developed attention to detail to ensure integrity of data
- exceptional customer service focus in line with business objectives

If you have experience working with confidential or sensitive matters in a justice, regulatory or government setting, it will be considered desirable.

**How to apply**
- resume
- a short cover letter

**Other information**

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

  • Complaints Engagement and Systems Coordinator

    2 days ago

    Melbourne City Centre, Australia Court Services Victoria Full time

    **About us** Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and...

  • Complaints Management Complaints Officers

    7 days ago

    Melbourne City Centre, Australia HAYS Full time

    The Australian Federal Government Department has several openings for experienced individuals. **Your new company** A Federal Government Department that helps empower and support Australians all across the country. **Your new role** - Supporting the coordination of complaints received by the NDIA including resolving at point of entry, assessing, recording...

  • Aps5 Complaints Officer

    2 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Leading Disabilty Agency **Your new company** Well-known for their positive mark in the Disability Sector, this larger Federal Government Agency is going through a period of growth aimed at developing procedures and pushing best practice. This opportunity is a visible appointment that will take your career to the next level! We are seeking a professional...

  • Complaints Coordinator

    2 days ago

    Melbourne, Australia Victorian Government Full time

    **Overview**: **Work Type**:Fixed-term - Full-time **Salary**: $113,022 - $136,747 **Grade**:VPS 5 **Occupation**:Legal **Location**:Melbourne - CBD and Inner Metro suburbs **Reference**:VG/VT1889SB Play a key role in ensuring the Tribunal's compliant handling processes are fair, transparent and responsive - helping to uphold trust in Victoria's...

  • Complaints Assessment and Welfare Manager

    6 days ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your management expertise to provide support and advice to the Police Racing Victims and Coordination branch - Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 6: $134,593 - $180,115 plus superannuation. **About Us**: An exciting new role exists at the Racing Integrity...

  • Ministerial Complaints Officer

    2 days ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract au$43.82 - au$55.24 per hour**The opportunity** Our client is a community focused Federal Government Agency. They have an exciting opportunity available for multiple APS 4 & 5 Ministerial Complaints Officers to join the Internal Reviews Team in ensuring the resolution of complaints are completed in a timely manner and in...

  • Complaints and Administration Officer

    4 days ago

    Melbourne, Victoria, Australia Parliament of Victoria Full time $89,292 - $96,073 per year

    Overview Work type: Full time Salary: $89,292 - $96,073 Grade: PoV3.2 Occupation: Administration/Secretarial Location: CBD Reference: VG/ At the Parliament, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support our elected representatives and the democratic process. Our Parliament...

  • Senior Complaints

    4 weeks ago

    Melbourne, Victoria, Australia Bank Australia Full time

    Join to apply for the Senior Complaints & QA Training Lead role at Bank Australia5 days ago Be among the first 25 applicantsJoin to apply for the Senior Complaints & QA Training Lead role at Bank AustraliaGet AI-powered advice on this job and more exclusive features.Through the merger of Bank Australia and Qudos Bank we're creating a better, stronger and...

  • Complaints Specialist, Superannuation

    1 week ago

    Melbourne, Australia Vanguard Group Full time

    Complaints Specialist, Superannuation **About Vanguard** Vanguard Australia has been helping investors achieve their long-term financial goals for over 20 years. Serving institutional and individual clients, and financial advisers, we offer investment solutions that are low-cost, diversified and robust through time. With more than AUD $7 trillion in...

  • Complaints Specialist, Superannuation

    2 weeks ago

    Melbourne, Australia Vanguard Full time

    **About Vanguard** Vanguard Australia has been helping investors achieve their long-term financial goals for over 20 years. Serving institutional and individual clients, and financial advisers, we offer investment solutions that are low-cost, diversified and robust through time. With more than AUD $7 trillion in assets under management Vanguard is one of...