Food & Beverage Duty Manager

**Job Number** 23022576

**Job Category** Food and Beverage & Culinary

**Location** Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**Come and join the leadership team at Courtyard by Marriott Melbourne Flagstaff Gardens**

Centrally located on Batman Street near Queen Victoria Market, Melbourne University and the Royal Exhibition Building, our stylish new hotel is inspired by Victoria’s oldest park, Flagstaff Gardens, and offers a timeless travel destination for business and leisure travelers in Melbourne.

At Courtyard, you are part of something bigger - a global community of over 1,200 hotels connected by a rich, multi-decade history and strong brand culture. As part of the Courtyard brand, every associate is driven to help others pursue their passions. If you are a team player who is passionate about delivering a meaningful guest experience, we encourage you to explore your next career opportunity with us

**About the role**

We are looking for a passionate and inspiring **Food & Beverage Duty Manager** to join the team on a **Full-Time** basis

**What you will be responsible for**
- Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service
- Identify customers’ needs and respond proactively to all their concerns
- Drive alignment of all associates, team leaders and managers to the brand's service culture
- Set service expectations for all guests internally and externally
- Provide services that are above and beyond for customer satisfaction and retention
- Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Serve as a role model to demonstrate appropriate behaviors
- Respond quickly and proactively to both guest and associate concerns and requirements
- Encourage and build mutual trust, respect, and cooperation among team members and all hotel associates
- Comply with all health and safety regulations
- Conduct development and performance reviews, identifying key associates for further development and structured career pathing.
- Conduct regular departmental meetings to keep all associates informed and actively promote a work environment, which cares for guests and associates alike
- Strong attention to detail and customer focus
- Must have the flexibility to work on a roster including public holidays and weekends
- Advanced food and beverage service and knowledge and up to date with food and beverage trends and best practices
- Valid Victorian RSA
- A hands-on approach to management
- Qualifications in hospitality management or related discipline is advantageous
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
- Ability to spot and resolve problems efficiently

**Perks, Rewards, Motivations**
- Discounts on accommodation at all properties within Marriott International globally, for you and your family & friends
- Discounts on food & beverage across all our hotels worldwide
- The best hotel training opportunities produced independently by** Courtyard by Marriott Melbourne Flagstaff Gardens** and internationally recognized training programs by Marriott International
- Access to Marriott’s award-winning Live Fully Rewards Program, including private health cover and dry cleaning for management positions
- Opportunity to participate in the property bonus plan
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott.