Customer Experience Consultant

7 days ago

Sydney, Australia FourQuarters Full time

Covering the Sydney CBD into the Western suburbs
- No industry experience needed - all training provided
- Work from home when you are not at meetings

An exciting opportunity to join a highly sought after financial services business as a Consultant is available to anyone looking for a change on a fully mobile role based in Sydney's CBD to Western suburbs territory.

As a Consultant for this company, you will be required to assist homeowners in their homes with their retirement goals through their equity in their homes. This is NOT a sales base or advice role, and purely a customer service position to explain the product to potential clients.

**Key responsibilities;**
- Meeting clients to discuss their retirement goals and explain the product in a calm environment in their home
- Present information about the product and solution to educate the client so they can make an informed decision, and assist the customer through the enquiry process
- Collection and execution of required documents for transaction and enquiry processes
- Help the clients navigate a tricky transaction process and answering any questions they have

**About you;**
- Have worked previously in a needs based business which could be a background in Property Management, Relationship Management in financial services, legal or lifestyle insurance in a 1:1 Customer Service capacity.
- Have a customer service based mentality - this is to always put the people first as there is no sales involved
- Full and clean drivers license with own vehicle
- Empathetic and friendly

**What's in it for you;**
- Fully mobile position aside from when on visits
- Fuel card for travel
- All training provided - no experience in the industry needed
- Supportive team who value their people

Is this sounds like you

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