Network Streaming Support Operations

2 days ago

Pyrmont, Australia Network 10 Full time

Through streaming and digital content, studio production, publishing, live events, merchandise and more, we connect with billions of people. Paramount is home to premiere global media brands that create compelling television programs, motion pictures, short-form content, apps, games, consumer products, social media experiences, and other entertainment content for audiences in more than 180 countries. This includes streaming offerings across both paid, with Paramount+/CBS All Access, Showtime, Noggin, and free with Pluto.TV. VCBS/Paramount media networks include Nickelodeon, Comedy Central, MTV, VH1, Paramount, BET, CMT, TV Land, Nick at Nite, Nick Jr., Logo, Nicktoons, TeenNick, Channel 5 (UK), Telefe and Channel 10 (AU).
This is a 6 month casual contract based in SYDNEY

The Support Operations Freelancer will play a critical role in maximizing users experience by testing digital content and features across Paramount’s branded sites and apps (BET, BET+, Comedy Central, CMT, MTV, VH1, Paramount, Smithsonian, TV Land and LOGO TV )

Working hours will be 09:00am - 6:00pm AEDT.

**What you'll do as a Support Coordinator**:
Work closely with Support Operations and Curation to cover day-to-day QA of live stream, event, episode, movie, and clip content, as well as new product features—testing appearance and functionality.
Publish near-live content
Work across multiple platforms simultaneously to ensure a consistent user experience.
Provide occasional off-hours QA coverage for live events and product launches.
Escalate issues to appropriate team members and follow them through to their resolution.
Provide ongoing monitoring of Slack channels, adding appropriate team members, troubleshooting, and escalating issues as necessary.
Maintain documentation of recurring issues and collaborate with Support Ops to optimize workflows accordingly.
Review recordings of Experience Operations calls to learn about new and existing product features, related documentation, and design/functionality.
Make necessary updates to the internal documentation hub (PrOps on WordPress).

What are we looking for? What's important?

Bachelor’s degree (or nearly completed degree) in Digital Media, or in a related field
Fluent in written and spoken English
Experience working in a matrixed organization with team interdependencies
Experience with multicultural work environments and attentiveness of matters relating to cultural diversity
Proven experience with managing the testing efforts around high traffic sites/apps including live online events
Strong skills to yield customer satisfaction
Experience with Agile Development processes
Proven ability to handle multiple projects and meet strict deadlines

**Extra Brownie points for**:
At least 2+ years of digital media experience with a focus on content management systems
Strong knowledge of quality assurance practices and ability to learn and adopt emerging concepts
Strong organizational, problem solving and analytical skills
Ability to work independently and as a member of multiple teams
Commitment to excellence and ambitious standards

LI-KD1

We recognise Aboriginal and Torres Strait Islander peoples as Australia’s First Peoples, and the Traditional Custodians of the land where we live and work. We pay our respects to Elders, past, present and emerging, and we are proud to live in a country which is home to the world’s oldest living cultures.

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