Tenant Facilities Manager

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world.
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What You'll Do
As our Tenant Facilities Manager, you'll take ownership of managing a diverse and dynamic portfolio of tenant works across multiple commercial precincts. In this pivotal role, you'll serve as the primary point of contact for all tenant works, ensuring every project is delivered to the highest standards within budget and operational guidelines. Your success will come from your ability to build and maintain strong stakeholder relationships across multiple tenant agencies while proactively engaging with clients to understand and exceed their expectations.
Your comprehensive responsibilities will encompass overseeing the entire procurement process and vendor management lifecycle, from scoping and obtaining quotes to ensuring vendors deliver services on time and within budget. You'll administer and plan contracts professionally, monitoring expiry dates and initiating re-procurement when required while ensuring continuous value delivery to tenants. Additionally, you'll provide critical 24/7 emergency support for tenant projects, implement escalation and incident reporting procedures, and ensure strict compliance with government procurement guidelines and safety requirements. Financial management forms a core component of your role, including managing cost recovery processes.
What You Bring
We're seeking a motivated self-starter with a proven track record in facilities management and exceptional client service delivery. Your experience should include working in critical environments with hands-on knowledge of technical building systems including computer room air-conditioning, chiller systems, fire protection, mechanical and electrical systems, and building management systems (BMS). You'll need demonstrated expertise in vendor management for specialised services and a solid understanding of commercial contract interpretation and management.
Key Skills & Attributes
You're a natural communicator with excellent presentation skills and strong verbal and written communication abilities, complemented by active listening skills that help you truly understand stakeholder needs. Your passion for quality drives you to maintain an eye for detail that ensures the best possible service delivery. As a self-motivated, confident, and energetic professional, you can effectively handle stressful situations while remaining flexible and adaptable to rapidly changing circumstances.
Your goal-oriented nature helps you focus on meeting all performance targets while working collaboratively as a team player who can cooperate effectively with others. You exhibit honesty and trustworthiness in all your professional dealings and remain open to new ideas while being willing to challenge the status quo when it benefits your clients and organisation.
Ready to make an impact
Reporting directly to the Account Director, you'll play a crucial role in ensuring tenant expectations are not just met but exceeded while delivering best-practice operations and driving continuous improvement across our portfolio. This is an excellent opportunity to advance your career with a global leader in commercial real estate services.
What can you expect from us?
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to