Aps 6 Case Manager

Salary Range: $97,735 - $110,982 + Attractive Superannuation

The Specialised Case Team (SCT) is located within the VEA Compensation and Support Branch. The SCT includes a group of highly skilled and trained Delegates investigating and determining Initial Liability claims for injury or disease relating to abuse suffered in Defence and are supported by Case Managers who provide a point of contact and support throughout the claims process.

Case Managers are expected to provide case management support to Veterans within the Specialised Case Team, acknowledging the traumatic nature of their history with Defence and the potential re-traumatising nature of submitting a claim to the Department.

The Case Manager utilises a trauma informed approach to develop trust and rapport with Veterans, enabling them to obtain information pertaining to their assault as well as linking them in with any clinical and non-clinical supports within the community. This work is undertaken whilst acknowledging the impacts of the wider systemic issues on an individual’s mental health and wellbeing.

**Duties**
- Act as the primary point of contact for Veterans submitting claims involving physical and sexual assault and sexual harassment
- Provide advocacy and liaison for Veterans both within the Department and with external agencies Complete comprehensive psycho-social assessments to ascertain support needs
- Manage risk, including completing formal risk assessments and intervention for high risk Veterans
- Provide ongoing trauma informed and Veteran centric case management
- Obtain information from the Veteran regarding highly sensitive instances of assault, abuse, and bullying. This is done via the use of specialised skills in trauma centred practice
- Liaising with external government and non-government organisations to link Veterans with appropriate support services
- Liaising with the Veteran’s external treating health professionals, including psychiatrists, psychologists and other mental health clinicians
- Provide support to the Delegates within the team and work alongside them to manage client communication
- Engage in regular supervision and debriefing with the Senior Clinician
- Engage in regular training and professional development both in the mental health and Departmental setting
- Engage in other tasks as directed by the Assistant Director based on organisational needs.

**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

**Mandatory Requirements**
One of the following:

- Qualifications as an AHPRA registered Psychologist, Nurse or Mental Health Registered Nurse with full AHPRA registration, OR
- Qualifications as a Counsellor

**Notes**

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to18 months.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.