Work with The Aps Commercial Team

6 days ago

Melbourne, Australia APS Group Full time

Use this Add to REGISTER to work with us in the Commercial Team Victoria
- Internal Customer Service & Call Centre roles available
- Office Administration & Warehouse Administration roles available

About the Company:
APS Group is a leading provider of comprehensive transport and logistics solutions, serving a wide range of clients across various industries. With a commitment to excellence and customer satisfaction, we ensure efficient and reliable services for our clients' needs. Our dedicated team of professionals works collaboratively to deliver exceptional customer service and uphold our reputation in the industry.

**Job Description**:
We are currently seeking highly motivated individuals to join our team as Call Centre, Customer Service Staff, and administrative staff. In these roles, you will be responsible for providing outstanding customer support to our clients in the transport and logistics sector.

Your primary tasks will include:

- Answering inbound customer calls, addressing inquiries, and providing accurate information about our services.
- Assisting customers with their transport and logistics needs, including order placement, tracking, and issue resolution.
- Collaborating with internal departments to ensure smooth order processing and timely delivery of services.
- Conducting follow-up calls to ensure customer satisfaction and gather feedback.
- Maintaining accurate customer records and updating information in the database.
- Assisting in administrative tasks such as data entry, generating reports, and handling documentation.
- Coordinating with transport providers to arrange shipments and resolve any logístical challenges.
- Providing administrative support to the Transport and Logistics team as needed.
- Administrative Task as required in the Office Support, Accounts (AP/AR) and payroll space.

**Requirements**:

- Previous experience in a customer service or call centre role is preferred.
- Strong communication skills, both verbal and written, with a professional and customer-centric approach.
- Excellent problem-solving skills and the ability to handle customer inquiries and complaints effectively.
- Familiarity with the transport and logistics industry is a plus.
- Proficient computer skills, including experience with customer relationship management (CRM) software and Microsoft Office suite.
- Attention to detail and accuracy in data entry and administrative tasks.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Strong organizational and time management skills.
- Flexibility to work in shifts, including evenings and weekends, based on business needs.

**Benefits**:

- Competitive hourly rates.
- Opportunities for professional growth and advancement within the organization you are placed at.
- Collaborative and supportive work environment.
- Ongoing training and development programs to enhance your skills and knowledge.
- Employee discounts and perks via FlareHR employee portal.

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