Marketplace Operations Manager

**Brighter Futures Start Here**

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.

With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the work you’ll do every day. As a leader in the retail market, we’re optimistic about our future and yours. We’re changing at a rapid rate, giving you challenging work that you’ll be proud of.

**Join the team**

We have an exciting opportunity for a Marketplace Operations Manager - Seller Success to join our team This role is responsible for driving seamless seller onboarding, managing technical integrations, and ensuring operational excellence across the marketplace ecosystem. This role works closely with sellers, internal teams, and technology providers to optimise onboarding processes, maintain strong partner relationships, and deliver a best-in-class seller experience. In addition, the role leads and coaches the Manila-based onboarding team, providing guidance, support, and development to ensure consistent, high-quality outcomes and long-term success for sellers.

**What you’ll be doing**

As a Marketplace Operations Manager - Seller Success working for Kmart you will:

- Drive efficient and scalable onboarding processes for new sellers, ensuring technical integrations are completed accurately and on time.
- Configure marketplace platform settings (e.g., Mirakl) including transformations, category mapping, and offer rules.
- Develop and maintain technical documentation, SOPs, and training materials for internal teams and sellers.
- Identify opportunities to streamline workflows, reduce errors, and improve time-to-live for sellers.
- Deliver training sessions, create video tutorials, and maintain knowledge bases for sellers and internal teams.
- Promote best practices across the marketplace team to enhance seller experience and operational efficiency.
- Lead and coach the Manila-based onboarding team, providing guidance, training, and development to deliver consistent, high-quality outcomes and long-term seller success.
- Establish clear processes, quality standards, and performance frameworks for the team.- Work closely with technology teams, Mirakl, and SI partners to resolve integration challenges and optimise onboarding processes.

**To be successful in this role you will have**:

- Experience leading end-to-end seller onboarding and technical integration for a large-scale marketplace platform (e.g., Mirakl), ensuring rapid time-to-live and high catalogue quality standards.
- Managed and coached an offshore onboarding team (e.g., Manila), building capability through structured training, SOPs, and performance frameworks to deliver consistent, high-quality outcomes.
- Collaborated with sellers, SI vendors, and internal teams to resolve integration challenges, optimise onboarding processes, and maintain compliance with SLAs.
- Developed and maintained technical documentation, training materials, and knowledge-sharing resources, including video tutorials and seller portal content, to support scalable onboarding.
- Configured marketplace platform settings and transformations rules in conjunction with Operations team (e.g., category mapping, attribute normalisation, shipping/tax rules) and supported CRM requirements documentation for accurate seller lifecycle tracking.
- Process documentation (BPMN or clear flowcharts), SOPs, step-by-step guides, short how-to videos (e.g., Camtasia/Loom), and seller portal content.
- Mirakl (or equivalent marketplace platform) configuration and seller onboarding experience
- Agile delivery using Jira/Azure DevOps; backlog hygiene, prioritisation

**Benefits we’ll offer you**:

- Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.
- A team member discount card that gives you a discount at Kmart, Target, Officeworks and Bunnings
- Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health - with over 60 suppliers
- We want you to feel rewarded for your commitment and hard work that's why eligible team members get the opportunity to participate in a bonus program
- We offer inclusive parental leave, and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances
- A dynamic learning and support program
- Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor
- A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes
- Great career opportunities across the broader Wesfarmers Group

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